We’re searching for a Customer Relationship Representative (CRR) to join our dynamic (and fun) team, where they will provide exceptional service to our local and national customers. The ideal candidate is passionate about making connections and cultivating lasting customer relationships. This person will interact with customers daily via phone, text, email, and our app, JobStack. They’ll advocate for our customer and always strive to exceed service expectations. Their primary role will be to ensure that all staffing orders are filled with qualified, compliant, and reliable workers by reviewing a pool of ready-to-work applicants. At times, the CRR will switch gears to assist in revenue-generating activities like appointment setting with new customers. This role does require evening and weekend hour availability. Read on for a deeper look at role responsibilities!

Where you can shine:

• Embrace our culture principles: We Are Customer Obsessed, We Do the Right Thing, We Stand Together, We Reimagine What is Possible, and We are a Force for Good.
• Maintain a positive, empathetic, and professional attitudes towards customers and our temporary associates.
• Help develop lasting customer relationships through by maintaining regular communication through telephone, email, and text.
• Process inbound orders from existing and prospective customers, including pricing, order entry, order fulfillment and customer feedback.
• Register eligible customers on our app, JobStack, and ensure they know how to use it to their full advantage.
• Establish new customer records, process customer credit checks as required and follow a defined process for credit line expansions.
• Ensures our temporary associates’ skill profiles are maintained along with customer requirements so that JobStack is the primary “match and dispatch” solution.
• Work with other CRRs to ensure all customer orders are fulfilled with qualified and reliable temporary associates.
• Maintain positive relationship with our temporary associates and assist them with their job search when they’re unable to find a match on JobStack.
• Proactively expand existing customer business by up selling available temporary associates.
• Acknowledge and resolves customer feedback with a sense of urgency. Escalate concerns where appropriate.
• Process work tickets in accordance with customer order requirements and process timesheets in JobStack daily as part of the payroll process.
• Promote a culture of safety by always keeping safety and compliance top of mind and reporting any workplace incidents.

What you bring to the table:

• High school diploma or equivalent required, associates/bachelor’s degree preferred.
• Skilled at maintaining many customer relationships and engaging in high-volume communication through multiple channels like telephone, email, and SMS chat programs.
• Medium to advanced PC knowledge in programs such as Microsoft Outlook, Excel, and Word.
• Clear communication skills. You know how to speak and write confidently, stay positive and factual and offer encouragement during conversations.
• An ability to empathize with others. You understand another person’s point of view and its impact on the decision process.
• The ability to remain calm even when challenged, positive when faced with pessimism, and professional at all times; de-escalation skills.
• Expert listening skills. You’ll aim to truly understand a customer’s issue and assure them you’re committed to finding the best solution for them.
• A willingness to improve. You accept feedback from customers, supervisors, peers and are always up to learn new technologies and processes that improve customer satisfaction.
• You know how to prioritize customer relationships, meet deadlines under pressure, and actively seek to optimize processes.

Physical and Work Requirements

Office work environment; Must be able to remain in a stationary position for long periods throughout the day. The employee must occasionally lift and/or move up to 10 pounds.

At PeopleReady, we make a difference:

The daily impact that we have on the lives of job seekers and our customers’ businesses is something that we’re incredibly proud of. Our team operates by one motto: We Are Ready. Ready to make a difference, ready to change lives through work and ready to win.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.