Job description

Work Schedule: 8-4:30 (30-minute break)

Training:

Training will be 8 weeks at this schedule.

First 2 weeks will be onsite, after this they can work remotely in the Austin area

Qualifications:

• Associates Degree Required. Ability to read and understand training and job aids written in English and communicate with U.S. based customers.

• Requires minimum of two years’ experience as Customer Service Representative and demonstrate proficiency in all aspects of that position.

• Demonstrated oral and written communication skills required to communicate with AbbVie customers and internal support organizations.

• Proven demonstrated analytical and problem-solving skills.

Experience required: 02 years customer service

Purpose:

• Customer Support Expert for CoolSculpting, CoolSculpting Elite, Cool tone, and Diamond Glow.
• Exceptional customer service is expected by performing all functions and initiatives to support the daily business needs of the department.
• You are providing first tier medical device product support for via phone, email, online web tools for all Allergan Aesthetics customers.
• You will gather technical information pertinent to each inquiry and document in CRM.
• You can work with our service department to coordinate product replacement logistics and in-field repair scheduling to align with the department goal of the 24-hour product replacement metric.
• You effectively handle direct communication with our customers and work closely with the Service Team to facilitate non-warranty quotes, orders, and replacements.
• You track service shipments and communicate status to customers and support & sales team and handle all aspects of warranty and non-warranty service issues.

Responsibilities:

• Provide first tier product support via phone, email, online web tools for Allergan Aesthetics current Medical Devices; CoolSculpting, Coolsculpting Elite, Cool tone, and Diamond Glow.
• Open and handle multiple complaint calls daily.
• Write, communicate, and submit customer complaints within the required QA timeframe of 2 days.
• Process and submit service requests in a timely manner.
• Interface with other departments as needed: Quality Assurance, Customer Support, Service, Shipping, Product Surveillance, Sales, etc.
• Complete all required training to be able to function in various aspects of position.

Serve as the customer advocate and liaison to resolve service problems quickly and fairly for customers

Job Type: Contract

Salary: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: One location

Speak with the employer
+91 8622787060

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