Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

 Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.

 Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products.

 Report pricing and scanning discrepancies to the appropriate manager.

 Process customer transactions quickly, accurately, and efficiently.

 Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures.

 Communicate new and on-going special programs and promotions to customers.

 Handle funds, coupons, tenders, etc. according to company policy.

 Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering).

 Label, stock and inventory department merchandise.

 Report product ordering/shipping discrepancies to the department manager.

 Stay current with present, future, seasonal and special ads.

 Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys.

 Observe scheduled shift operating hours.

 Answer all store telephone calls promptly and professionally according to department training.

 Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed.

 Adhere to all food safety regulations and guidelines on product returns.

 Reinforce safety programs by complying with safety procedures; identify unsafe conditions and notify store management.

 Notify management of customer or employee accidents.

 Report all safety risks/issues and illegal activity, including robbery, theft or fraud.

 Comply with all state, county and local weights and measures laws and labeling requirements.

 Must be able to perform the essential functions of this position with or without reasonable accommodation.

Behaviors/Skills:

Some of the Leadership Behaviors needed to successfully perform this position are:

 Puts the Customer First - Anticipates customer needs, champions for the customer, acts with customers in mind, exceeds customers’ expectations, gains customers’ trust and respect.

 Communicates effectively and candidly - Communicates clearly and directly, approachable, relates well to others, engages people and helps them understand change, provides and seeks feedback, articulates clearly, actively listens.

 Achieves results through teamwork – Is open to diverse ideas, works inclusively and collaboratively, holds self and others accountable, involves others to accomplish individual and team goals.

 Leads through positive influence – Demonstrates strong character; builds partnerships; models a conscious balance between work and personal life; takes personal responsibility for own development; role models leadership qualities such as motivation, inspiration, passion and trust.

 Coaches and develops others - Develops and cares about associates, builds effective teams, helps people be their best, values and manages diversity, provides candid and constructive feedback.

 Leads change and innovation - Challenges the status quo, embraces technology, puts forward creative ideas, champions and implements process improvements, gathers the ideas of others, demonstrates good judgment about which ideas will work.

 Executes with excellence - Is action oriented, drives for results, sets clear expectations and milestones, reviews progress, acts decisively, solves problems, can be counted on to consistently meet or exceed goals.

 Provides clear and strategic direction - Plans and organizes well, sets a clear and simple course of action, stays focused on the most important priorities, has the ability to visualize and plan for the future, understands the industry and marketplace.

 Safety Awareness -Identifying and correcting conditions that affect employee safety; upholding safety standards.

Minimum Position Qualifications:

 Must be 18 or older

 Ability to handle stressful situations

 Effective written and oral communication skills

 Knowledge of basic math (e.g., counting, addition, and subtraction)

Desired Previous Job Experience:

 Retail grocery

 Cashier

 Customer service experience

 Second language: speaking, reading and/or writing

Potential Career Path from this Position:

 Customer Service Booth Manager

 Customer Service Manager

Job Codes to be used:

KERMIT 0520023 CUSTOMER SERVICE/SERVICE BOOTH CLERK

Physical Demands:

 Lifting up to 50# from 12” to waist throughout shift.

 Lifting up to 50# from waist to shoulder throughout shift.

 Lifting up to 50# from floor to waist throughout shift.

 Objects lifted using both hands may include, case product, dog food, bags of salt, fruit and supplies.

 May carry bags of groceries, cleaning supplies and other store items.

 Pushing and pulling carts and six wheelers.

 Gripping with a power hand grip throughout shift.

 Reaching at arm’s length throughout shift.

 Rotation of trunk in all directions throughout shift.

 Forward bending throughout shift.

 Wrist position of neutral, palm up and palm down throughout shift.

 Static crouching throughout shift.

 Constantly standing and walking on concrete, mats, and carpet throughout shift.

 Squatting throughout shift.

 Occasionally stooping, kneeling, crouching, and crawling throughout shift.

 Using hands to finger, handle and/or feel objects, tools or controls.  Climbing stairs, step stools, and step ladders.

Tools and Equipment Use

Cash registers, carts, tills, computers, tender bags, grocery bags, intercom system, pens, scanner, printer, fax machine, EFT machine, cash, coins, six wheelers, office machines and telephone.

Work Surface

Check stands, tile floors and mats

Length of Work Day/Week

Up to 8 hours with breaks at 2-hour intervals. Approximate workweek of 40 hours.

Other Job Requirements

 Basic Math

 Seeing

 Touch

 Hearing

 Reading English

 Writing English

 Speaking English

Environment

Inside of a building.

Disclaimer

The physical requirements, job duties, elements, responsibilities, skill, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and may not be all of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or as the work environment requires.

Job Types: Full-time, Part-time

Pay: $15.40 - $20.45 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 12 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotating shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Ability to commute/relocate:

• Heber City, UT 84032: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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