Job description

** MUST COMPLETE TYPING ASSESSMENT**

** This is NOT a remote position**

Our client is looking for talented Client Onboarding Specialist- Chat Support to join their growing team!

First, a little something about our client. They believe great companies are built not only by great people but for them. Every day they strive to design a better way to work, helping employees at organizations around the world to stay productive and achieve their potential.

As a Client Onboarding Specialist – Chat Support, you will provide the first interaction between small business clients and industry-leading payroll and HR solutions after sale. Building strong relationships with clients and seamlessly implementing technologies, you will ensure your clients are set up for long-term success. Even more, you’ll make an immediate impact once services are delivered on the day-to-day lives of your clients’ employees – from paychecks to health benefits and beyond.

You will spend most of your day answering chats from the queue and following up on open items to ensure your clients’ needs are met and that they are comfortable using our products and services. Still, every day will be different because you will meet new clients daily, within different geographies and industries, and the solutions you provide each client will differ based on their unique needs. This will keep things interesting, and our top-ranked training will help to set you up for success!  

To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion. 

DOES THIS SOUND LIKE YOU?

· People first.

· You have a passion for service and discovering innovative solutions to help customers enjoy every drop of value with our client’s products

· You're a relationship builder who wants to help others, grow friendships, and support people.

· Collaborative spirit. You achieve more with others and value an inclusive culture where you can be you.

· Trusted advisor. You live by integrity and deliver on promises... every time.

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on client technology, and more.

The nature of what you do every day will not change -- your #1 goal is to help clients who have less than 50 employees.  Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success! 

TO THRIVE IN THIS ROLE

· You must be comfortable working in a metrics-driven call center environment as part of a structured day.

· You have a way with clients that builds rapport, establishes trust, and shines with professionalism.

· Over the phone and in writing, your communication style is clear and easy for our clients to understand and act on.

· As a result, your client satisfaction scores make you proud.

· Pace should not scare you. We also have a healthy dose of fun!

· Not only can you find a career here but friendships that last in a company that values inclusion.

WHAT YOU’LL DO

· Respond to basic inquiries regarding client products and non-technical questions

· Onboard Clients

· Resolve routine customer concerns with pre-defined solutions

· Handle customer inquiries that could require data entry changes

· Learn and navigate client systems to respond to issues.

WHAT YOU’LL NEED

· At least one year of experience in a customer service environment.

· A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:  

Experience noted above, OR

· Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success. 

· Strong client relationship and interpersonal skills

· Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

· Demonstrated ability to learn and apply basic concepts in new situations

· Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

· Ability work within a team environment as well as work independently and make sound decisions

Job Types: Full-time, Contract

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• El Paso, TX: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.