Overview:

We are currently seeking a Customer Service Coordinator. In this position, the Customer Service Coordinator will support inside and outside sales representatives

• Responsibilities/Essential Functions:

Responsible for increasing customer retention through process knowledge and program management implementation; Required to manage revenue backlog based on assignment; Use in-house reporting systems to generate data, analyze results, and present data formally to the customer or internal business partners; Create tutorials and facilitate customer meetings via webinars; Interacts and collaborates on a daily basis with internal/external cross functional teams to ensure initiatives and customer’s needs are met on schedule; Pro-actively consults with internal/external sales teams to ensure program commitments to the customer are in line with company capabilities; An expert in direct sales order entry system, value added-services, and all operational processes

• Knowledge/Skills/Abilities:

Ability to facilitate and lead projects; Experienced Presentation skills; Ability to take analytical approach to problem solving; Strong resolution orientation with outstanding communication and customer service skills; Ability to work independently in a fast paced and changing environment; Knowledge of Microsoft Office required; Computer knowledge required: Windows, Outlook

• Working Environment/Safety Requirements:

This location requires all individuals working on site to be fully vaccinated against COVID-19.

• Experience:

College degree preferred and/or minimum 3 years office experience

• Travel Requirements:

• Education:

College degree preferred

• License Requirements/ Certifications:

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)