Job description

This position is responsible for the complete day-to-day operation of the store in the absence of the Store Manager. Customer Service Managers are responsible for maximizing Customer Service levels in the store, through teaching, training and development of staff, while ensuring that the store is optimally stocked and merchandised, and to Amaze Every Customer Every Time. Key holder responsibities will include, opening and closing the store, cash balancing, and driving staff productivity.

POSITION REQUIREMENTS

● High School Diploma or General Education Degree (GED); or, an equivalent combination of education and experience. Bachelor degree preferred.

● Minimum of 1 year of leadership experience in a retail or customer service setting.

MUST BE WILLING TO WORK EVENINGS AND WEEKENDS

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

● Must have good verbal and written communication skills

● Ability to provide motivation and leadership to associates storewide in a fair and impartial manner.

● High degree of analytical skills, and the ability to delegate and be self-directed.

● Excellent written and verbal communication skills

● Strong organizational, time management, and project management skills

● Technically skilled in basic retail computer systems including related software

● Develop and maintain client relationships and strategic partnerships

● Dress according to company policy.

● Bilingual (Spanish) verbal and written communication skills strongly preferred

● Possess a valid in-state driver license with an acceptable driving record in accordance with company’s insurance carrier’s standards

PHYSICAL REQUIREMENTS

The minimum physical requirements for this position include:

● Ability to stand for an extended period of time, walk, reach, and bend to perform job duties

● Move and handle merchandise up to 40 pounds, and fixtures throughout the store, which entails lifting and perform all functions as set forth

Job responsibilities may change based on the needs of the business.

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Boaz, AL 35957: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Retail management: 1 year (Required)

Work Location: In person

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