Job description

This is an entry-level full-time customer service role for anyone looking to start a career in a unique healthcare environment – we highly encourage you to apply!

We are honored to be one of Utah's premier Durable Medical Equipment providers and a proud recipient of Utah's Best in State award now for the last 13-consecutive years running. We are family-owned and proud to be doing business now for 25 years. Alpine Home Medical prides itself in being part of its community and caring for the people within it.

What will you do in this position?

Our Customer Service Representatives are energetic, detail-oriented, computer literate, great communicators, and self-starters with a friendly, professional attitude. If this sounds like you, we would love to see you join our team here at Alpine Home Medical.

This role will operate in a professional office environment, and will routinely use company computers, phones, and headsets. No previous healthcare or medical experience required.

Why Work Here?

• A great introductory position to the healthcare field.
• Great opportunity for recent high school graduates.
• Medical, dental, vision, 401K matching, ST/LT disability, employee referral program and other benefits.
• 8 paid company holidays + PTO
• A team-oriented culture and friendly work environment.
• Office near two I-15 exits.

What Your Day Will Look Like:

• Professionally assist our customers/patients with the intake process, with company policy questions, or with any sort of disputes.
• Readily identify our customer’s needs, build, and foster a positive customer relationship, and provide possible solutions to customers.
• Respond appropriately and accurately to customer questions and concerns with a friendly and attentive attitude, doing your best to give the customer the best experience possible.
• Perform other duties as deemed appropriate by management.

What We’ll Need from You:

• Superior customer service skills, with the ability to quickly identify customer needs and provide effective solutions with professionalism. You should be able to “smile” over the phone, so to speak.
• A “can do”, positive attitude, participating as a polite and cooperative team member.
• Computer literacy - please be prepared to potentially take a typing test, if interviewed.
• Superior communication skills, both verbal and written.
• Attention to detail is a must, as is the ability to handle several tasks with interruptions.
• Ability to focus and execute role responsibilities while being seated for most of the workday.
• High School Diploma or GED

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: One location

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