Job description

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The CSR provides general administrative support while multi-tasking in hectic and stressful situations. In addition, CSR will be the face of the Company through face-to-face and vocal interactions with all levels of customers which range from the general public to high-level managers of organizations. Hiring Now

• Receive and process payments.
• Update lot (vehicle) notes in the system.
• Answer multi-line telephone in a professional manner.
• Face-to-face customer interaction.
• Use company resources to gather information and offer solutions to meet customer needs.
• Contact clients to obtain vehicle pick-up information.
• File documents according to criteria.
• Process mail incoming and outgoing per criteria.
• Read and interpret various reports and documents.
• Proper completion of sale documents, other duties as assigned.

Preferred Qualifications and Skills

• One year of office support experience in a customer service role.
• High School diploma, excellent customer service skills, and attitude.
• Excellent written and verbal communication skills.
• Proficient with office equipment, basic math, MS Suite computer proficiency, and strong attention to detail.
• Ability to multi-task in a fast-paced environment, and problem-solving.
• Typing speed 45WPM, and basic 10 Key proficiency.
• Professional appearance.
• Bilingual skills a plus, occasional overtime as needed.'

'Work Remotely No

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Memphis, TN 38118: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location

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