Job description

American HomePatient is the one of the nation’s leading providers of oxygen, durable medical equipment and clinical respiratory services. We are currently seeking Customer Service Representatives to join our State Collage, PA location.

WHY WORK AT American HomePatient?

• Culture- An inclusive, open and friendly environment focused on our associates and their success
• Benefits- Comprehensive benefits package with flexible options to fit your individual needs
• Growth- An industry leader who continues to transform the way respiratory care is delivered to our patients

The Customer Service Representative is primarily responsible for accurately, thoroughly, and in a time-sensitive manner, processing patient orders and providing clear and timely communication to all stakeholders. This position is the voice of the organization as well as the primary resource for patients and physicians to obtain information and answers to questions.

Job Responsibilities:

• Responds to telephone inquiries and orders from patients and referral sources
• May assist walk-in patients with the selection of equipment, supplies, and services
• Determines resolution of patient and referral inquiries, questions, or concerns
• Identifies concerns and ensures they are recorded in Concern Tracker system when appropriate
• Completes electronic intake process in billing system, performs verification of insurance, and reviews all documentation for accuracy and to qualify patient for services
• Contacts patients to inform them of any patient payment requirements, collects payment, and determines best delivery method, providing instructions for receiving delivery

Qualifications:

• High School diploma or GED required
• Prior experience in home health, customer service, call center, or insurance setting preferred
• Strong organization and communication skills
• Should have basic computer and typing skills

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Work Location: One location

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