Job description

**Must be available to work nights, weekends, and holidays!

Chic Soul is seeking a fun, caring, detail-oriented Customer Support Representative who can provide exceptional service and wants to grow with our company! We are looking for a team member who can be available nights and weekends along with several day shifts. This team member will assist with answering customer questions, resolve any issues with customer’s orders, and help customers choose garments from our website that help them feel the most confident and beautiful.

A day in the life:

• Communicate with customers through online chats, emails, phone calls, texts, and social media regarding orders, questions, and special requests.
• Log information regarding customer issues and resolution.
• Direct customer feedback to be reviewed by our leadership team.
• Act as a liaison to the shipping and receiving teams for any special customer request or needs.
• Consistently review our product catalog in order to provide educated, personalized recommendations and styling suggestions to customers.
• Provide first-class customer service through a friendly, empathetic, positive, and helpful attitude.

Qualities we are looking for:

• Compassionate, with a strong desire to help customers feel confident in what they wear.
• An excellent communicator with strong written and verbal skills.
• Proactive in problem solving and the ability to turn potentially negative situations into positive wins.
• Able to learn computer functions and navigate through multiple computer applications quickly and efficiently.
• Well versed in social media functions and etiquette.
• Passionate about accuracy and pays close attention to details.
• Willing to embrace feedback and coaching to maximize potential.
• Ability to work through issues with grace and professionalism.
• Experience working with the Google Suite.

About Chic Soul

We know the power that good clothes have to make a woman feel confident. We also know the struggle of finding on-trend clothing that fits and flatters women with curves; so we created Chic Soul: an online boutique that caters to fashionable women, sizes 10-22.

We are the fastest growing boutique in the country and would love to bring in a motivated individual who is ready to make an impact and have fun!!

Job Type: Full-time

Pay: From $10.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work setting:

• In-person

Application Question(s):

• Are you available to work a mix of evenings, weekends, and day shifts?
• Are you able to train in-person for two weeks (Monday-Friday 8am - 5pm CST) at our office in Opelika?

Work Location: One location

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