Crane Engineering is an innovative fast-growing organization. We are a leading provider of field service, pumps, valves, filters, other fluid handling equipment to a broad range of industries. For over 80 years we've been providing our customers with fluid processing know-how. Working with the world's top fluid technology manufacturers, we bring our customers groundbreaking ideas that make a real difference in performance and help reduce total cost of ownership.

We are a family-orientated Midwest based company in Wisconsin, Minnesota and upper Michigan. As a result of our tremendous growth, we have a need for a Customer Service Representative. Customer Service Representatives provide superior service to customers by accurately processing orders through systems and proactively monitoring and communicating customers' anticipated requirements.

A company’s success starts with its team members. An individual’s success starts with the right career opportunity. Be Ready to Be Empowered!

Our mission is to help customers succeed. To achieve our mission, we’ve instilled a culture and environment that encourages new ideas, promotes experimentation, and inspires innovation. Crane Engineering team members impact the organization’s success and are recognized for creating “WOW!” customer experiences.

What You Get To Do

• Accurately enters sales orders, processes acknowledgments, purchase orders and shipping documentation.
• Processes invoices and receipts for commissions and accounts payable accurately and in a timely manner.
• Handles customer billing including commissions, inventory shipments, build-ups, and service orders.
• Communicates with vendors on a routine basis to follow-up and expedite current orders.
• Reviews back order fills daily and acts on them accordingly.
• Responds to internal and external customer requests.
• Processes returns, warranties and credits accurately and timely.
• Tracks orders through the system and follows up with vendors to ensure that ship dates are met.
• Verifies accuracy of factory acknowledgements and correcting deviations.
• Processes warranties and returns within specified warehouse or factory authorized time frame.
• Works with accounting to resolve customer payment or vendor invoice issues.
• Provides back-up phone coverage for Customer Care Coordinator to field and direct customer requests as required.
• Performs other administrative duties as needed.

What We Need From You

• High school diploma or equivalent required; Associate degree in a related field is a plus
• Minimum one-year related experience and/or training; or equivalent combination of education and experience
• Ability to manage a wide variety of customer situations
• Ability to solicit customer feedback to improve service
• Understanding of gross margin percentages and how invoices are processed from vendors and to customers
• Ability to multitask in a fast-paced environment
• Excellent oral and written communication skills
• Excellent customer service skills (friendly, courteous, and helpful)
• Proficient knowledge of Microsoft Word and Excel

We Are Winning When

Our expectations are that team members demonstrate our Core Values.

• Integrity & Respect – Work with the highest ethical standards, interact openly and directly, honor our commitments and value diversity of styles, roles, and perspectives.
• Teamwork – Actively collaborate with others to solve problems and create opportunities. Devote ourselves to the team’s and others’ success.
• Customer Focus – Make customers the starting point for everything we do. Understanding what the want and expect from us will enable us to earn their loyalty.
• Excellence & Innovation – Continuously elevate our expertise and knowledge to strengthen our competitive advantage; and always look for ways to apply breakthrough ideas.
• Passion & Energy – Bring passion and energy to our work so that we are “energy givers”, enabling us to own and pursue objectives in spite of obstacles and adversity.
• Fun! – Enjoy what we do and have fun with each other – celebrate a job well done… “25% more fun”.

Benefits and Team Member Perks

• Positivity, cohesiveness and celebrating a job well done!
• Competitive compensation and benefits structure within a values-driven culture
• Work-life balance; generous paid time off program including paid holidays; ability to participate in Flexible Workplace arrangement
• Comprehensive health insurance coverage
• 401k with generous company match
• Intuitive health and wellness program that rewards participation
• Community involvement and volunteering opportunities
• Career advancement through our Career Tracker program
• Continuous learning through our talent learning management system – Crane University
• Full-time position, Monday through Friday, 7:30am to 4:30pm

Apply today and join the team!

Crane Engineering is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status, disability, or any other characteristic protected by law. Crane Engineering also participates in E-Verify to verify identity and employment eligibility.