Job description

Job Description

Working with one of the largest privately-held provider of outsourcing services for bankcard-related products to banks and non-bank lenders in North America. Offers management expertise across the credit spectrum and supports a variety of private label debit, credit, stored value, and customer bankcards.

While working as a Customer Support Associate you will deliver extraordinary customer care by responding to telephone inquiries regarding customer credit card accounts in a fast paced, structured customer focused environment. While speaking with account holders, you will evaluate and analyze information to resolve inquiries by asking probing questions and offer solutions that benefit the customer.

Schedule:

Various Schedules available on Day, Evening, or Night shifts

Position can move to a Hybrid role once training is complete

Training:

6 weeks paid training

Monday – Friday 9am – 5pm

Once training is complete, you will resume your selected regular schedule

Qualifications and Experience:

• High school diploma or its equivalent

• 1 year minimum of customer service or call center experience

• Schedules typically require 1 weekend day, and shifts are typically 8 hours

• Detail oriented with strong organizational skills

• Excellent written and verbal communication skills

• Ability to exercise discretion when dealing with confidential information

• Proficient in Microsoft Office Suite

• Bi-lingual is a plus for certain shifts

Job Types: Full-time, Contract

Pay: Up to $20.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Pittsburgh, PA 15219: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Required)
• Organizational skills: 1 year (Required)
• Customer service: 1 year (Required)

Work Location: One location

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