Job description
What’s next for you? This great job. We’re seeking a
Customer Service Representative for
a major automotive company in
Timmonsville, SC.
This position is 100% onsite located in Timmonsville, SC
Shift: M-F 8:30am-5pm
Pay: $20/hr
Why you should apply to be a Customer Service Representative?
Roles and Responsibilities:
What’s a typical day as a Customer Service Representative?
Daily Tasks:
What you need to be successful in the role?
Desired Skills:
Powersports technical/mechanical aptitude is a plus
Knowledge of dealer sales and service operations
Call center environment experience is a plus
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
#CB #1
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
This position is 100% onsite located in Timmonsville, SC
Shift: M-F 8:30am-5pm
Pay: $20/hr
Why you should apply to be a Customer Service Representative?
- Monday-Friday work schedule
- Competitive pay range
- Positive, supportive, win-together workplace culture
- Access to outstanding Kelly perks via https://www.mykelly.us/us-mykelly/perks/
Roles and Responsibilities:
- Effective time management and maintained focus to prioritize customer requests and resolutions
- Review brand loyalty while focusing on overall customer satisfaction
- Provide customers with Honda’s position based on facts and gathered information from all involved parties
- Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote repurchase intent
- Review customer goodwill requests on a case-by-case basis
- Make phone calls to customers and dealers
What’s a typical day as a Customer Service Representative?
Daily Tasks:
- Review, research, assess, manage and resolve product-related cases in a timely and efficient manner
- Effectively communicate and follow-up with customers, dealerships, field personnel and all levels of management
- Provide customers with Honda’s position based on facts and gathered information from all involved parties
- Utilize all negotiation tools and skills to reach a mutually satisfactory resolution to promote lifetime owner loyalty.
- Accurately capture and document customer information to capture the Voice of the Customer and ensure all TREAD coding is accurate and in compliance with TREAD requirements
What you need to be successful in the role?
- Excellent communication (verbal and written) skills
- Powersports related systems knowledge (warranty, product, field and dealer operations)
- Proficient in computer systems, Interactive Network (iN), Salesforce (CRRS), CICS and Microsoft Applications (Word, Excel, PowerPoint)
- Must be professional, courteous and empathetic on the phone with customers
- Must use precise documentation
Powersports technical/mechanical aptitude is a plus
Knowledge of dealer sales and service operations
Call center environment experience is a plus
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply today!
#CB #1
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
You should know:
Get a complete career fit with Kelly®.
About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
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