KMC Systems, a wholly-owned subsidiary of and co-located with Elbit Systems of America, is a leading contract designer and manufacturer of medical devices and instrumentation for OEM’s in the areas of diagnostic, therapeutic, and biomedical products. With more than 40 years of experience, KMC is an ISO 13485 certified and FDA registered firm with expertise in all aspects of product development, verification, design for and transition to production. Additional capabilities include flexible turnkey manufacturing, depot repair and full compliance with FDA QSR regulations and GMP practices.

At KMC Systems, we spend our days working on exciting and meaningful innovative solutions that protect and save lives. We are looking for extraordinary people to join us in making a difference in the lives of others.

Overview:

The Customer Service Representative contributes to maintaining KMC Systems’ existing customer relationships to maximize customer satisfaction levels driving long-term relationships. Communicates with the customer, serving to understand the customer’s demands and plans how to meet them in support of manufacturing programs within KMC Systems, Inc. Serves customers by providing product and service information and resolving product and service issues.

• Liaison between the customer and KMC functional group(s) (i.e. Account Management, Manufacturing, Quality, etc.) Works with assigned program team members - reports on and coordinates the resolution of requirements from the customer and deliverables to the customer.
• Accepts customer purchase orders for instruments and spares. Processes internally within KMC Systems and confirms orders back to the customer.

• Confirms correctness (price and lead times)
• Enters orders into system
• Confirms PO’s with customers after processing

• Answers queries from customers as they pertain to (but not limited to):

• Order status
• Shipping information / documentation
• Material shortages
• Minimum order quantities
• Lead times
• Obsolescence issues
• Pricing variances
• Return Material Authorizations
• Product estimates (i.e. for RMA’s)

• Respond to any customer requirements for pricing or delivery updates negotiating terms between customer and manufacturing, as needed.
• Responsible to understand terms and conditions within assigned customer’s contracts and assist Company Management in overall compliance.
• Assist manufacturing personnel, where required, in the support of continuous improvement projects.
• Maintain effective communication with KMC Systems, Inc. Management on overall customer account status.

• 
  1- 3 years of related work experience in customer service or an equivalent combination of education and experience.
• Requires strong communication and listening skills.
• Demonstrated ability to work effectively with cross functional team members.
• Ability to effectively interact with individuals at all levels in an organization.
• Proficient in use of Oracle, Microsoft Project, Excel, Word, PowerPoint, Outlook and database software.

Working Environment:

• Sit for prolonged periods
• Stand
• Lift up to 25 pounds

All your information will be kept confidential according to EEO guidelines.