Client Services Representative (CSR)

Mount Laurel Animal Hospital offers aspiring veterinary professionals the opportunity to pursue their dreams and turn their passion for learning into a successful career! We are looking for a client service representative who is eager to build relationships with our clients and their pets. The ideal candidate would have at least one year of experience in a client service environment and be proficient with answering multi-line phones, obtaining medical records, checking clients in/out, managing the schedule, client communication via email and phone, and other tasks. We take the health and well-being of our employees seriously, offering flexible working conditions and encouraging a well-rounded work/life balance. Our employees’ quality of life outside of the practice is something we strongly value and support. We are conveniently located 1 hour from New York City and New Jersey shore towns making us an excellent choice to work and play! It’s not just a job, it’s an adventure.

Summary

Our Customer Service Representative is a unique and detail-oriented role within our veterinary hospital. You will be responsible for providing and maintaining the highest level of professional and personalized services in person, via the telephone, and through email. This is accomplished by seeking to understand our client and patient needs, and building relationships on an ongoing basis with both internal teammates as well as our external clients. We strive to provide creative "one-stop-shop" service and solutions for their pet’s needs. We are looking for talent who can multitask, work well as a team, and grow with our practice. Our Customer Service Representatives are encouraged to jump in and learn about all aspects of the hospital.

Tasks and Responsibilities

• Assists our clients with their check-in & check-outs.
• Assist our valued clients with questions and support via face-to-face, phone, chat, and email.
• Assist our clients navigate admitting their pets into our hospital and reviewing financial options, deposits, and expectations.
• Maintain and updates client and patient information.
• Communicate to the staff, owners, and doctors any special needs or questions of the clients.
• Answer incoming calls, make appointments, and answers client questions.
• Proudly keep the appearance of the hospital (inside and outside) .
• Handles scan files, RDVM requests, pet insurance, record request, and faxes.
• Participate in training and CE opportunities.
• Assist CSR Lead as directed.
• Success Factors
• Minimum of 2+ years of veterinarian hospital experience – IS A PLUS
• Previous knowledge of ezyVet and Vet Radar operating software – IS A PLUS
• Engaging team members that enjoy building strong client partnerships
• Strong organizational skills and ability to multi-task
• Excellent communication and listening skills
• Critical thinking and exceptional resolution/problem-solving skills
• Comfortable in a high-stress environment with the ability to remain calm and professional
• Ability to work independently as well as in a team environment
• Detail-oriented, punctual, and reliable
• Positive and professional demeanor
• This job is perfect for those who enjoy a physically active job setting.

Schedule

• Full-Time Position
• Flexibility to work holidays, weekends, and evenings is required.

Compensation and Benefits

• Industry-leading compensation based on experience $18.00 - $24.00
• Health, dental & vision insurance – hospital provided employee premium discount (35+ hours per week) $300.00 per month
• Generous paid time off/Birthdays off
• 401K w/company match
• On-site continuing education and CE employee allowance - $350.00 per year
• Free uniforms

Mount Laurel Animal Hospital is an Equal Opportunity-Affirmative Action Employer/Minority/Female/Disability/Veteran/Gender Identity/Sexual Orientation/Age