Job description

The Customer Service Representative is one of the first lines of communication within the department. The Customer Service Representative is responsible for ensuring that each customer, patient, and coworker is treated in a professional and friendly manner. The Customer Service Representative is responsible for answering phones in order to process requests. The Customer Service Representative may be assigned to special projects or other assignments may be given with expectations to be completed in a specified timeframe.

Responsibilities:

• Operate a multi-line phone console while exhibiting exemplary customer service skills.
• Provide timely, accurate, and excellent professional telephone and database customer support.
• Effectively work with the customer service team staying aware of changes and communicating through various means in a fast paced environment.
• Follow up to ensure the customers' needs are met, as appropriate.
• Responsible for handling inbound calls from English and Spanish patients

Qualifications:

• High School Diploma or Equivalent.
• Previous Customer Service or Medical Office experience preferred.

We are an Equal Opportunity/ Affirmative Action Employer and do not discriminate against applicants due to veteran status, disability, race, gender, gender identity, sexual orientation or other protected characteristics. If you need special accommodation for the application process, please contact Human Resources. EEO is the Law: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Job Type: Full-time

Pay: Up to $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

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