Join our team at Southern Efficiency and embark on an exciting customer service career. Our Customer Service Representatives are valuable to our company as a whole, serving as the face of our organization and the lifeblood that keeps our HVAC and plumbing repair and installation operations running smoothly.

As a Customer Service Representative at Southern Efficiency, you will spend the majority of your time handling incoming phone calls, conducting outbound calls, and efficiently scheduling appointments. These tasks require exceptional customer service skills, computer proficiency, and proficient typing abilities. A friendly demeanor and a genuine passion for helping customers are essential traits for success in this role.

We offer a competitive pay range of $14-24 per hour, along with commission opportunities. In addition, we provide attractive benefits to all employees, including retirement plans, vacation time, and medical insurance. We value the well-being of our team members and strive to create a supportive work environment.

ABOUT SOUTHERN EFFICIENCY

Southern Efficiency is well known for offering only the best products and services available. As a local company, we always take care of our community and do the right thing no matter what. We genuinely care about our customers and will work to make them comfortable before we worry about getting a check. Our team of close-knit, hardworking, invested, and organized professionals are the backbone of our company and the reason we procure quality results and happy customers.

We are a young, energetic company on the cutting edge of providing the best work environment for our employees. Our goal is to provide the opportunity for a rewarding and enjoyable career and a seamless day-to-day work experience. With the best pay in town and all the tools you need to be successful, there's no reason you won't love being on our team!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE (CSR)

As a Customer Service Representative, your day-to-day responsibilities will revolve around addressing customer inquiries, providing exceptional service, and resolving issues in a timely manner. From scheduling appointments to handling billing inquiries and offering information on our HVAC and plumbing services, your role will be pivotal in ensuring customer satisfaction. Your excellent communication skills and attention to detail will contribute to creating positive experiences for our valued customers.

CUSTOMER SERVICE REPRESENTATIVE QUALIFICATIONS

To excel in the role of a Customer Service Representative at Southern Efficiency, you should possess the following qualifications:

• Previous customer service experience

• Proficiency in Microsoft Office, Google Suite, and ability to learn new software

• Comfortable engaging customers and providing sales support over the phone

• Strong written and verbal communication skills

• Ability to thrive in a fast-paced and dynamic environment

WORK SCHEDULE

This is a full or part-time position, providing flexibility to accommodate various schedules and preferences. The typical work schedule is Monday through Friday from either 7 am to 3 pm OR 8 am to 4 pm.

If you are ready to take the next step in your customer service career, we invite you to apply for the Customer Service Representative position at Southern Efficiency. Our application process is quick and easy, taking just 3 minutes to complete. Apply today, and join our team!

Location:32566