Description

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

As a Tax Service Representative, you will provide assistance to taxpayers, tax practitioners and the public in processing pre-approved applications received from county staff for multiple tax relief programs.

Some more of what you will do includes:

• Performing functions within a data system required to establish and maintain an account; apply payments; balance receipts, and correct errors; reconcile processed work
• Performing clerical duties required to maintain electronic files.
• Providing pre-printed tax information and/or forms along with basic information or instructions to taxpayers.
• Generating and distributing standardized form letters and documents related to establishing and maintaining an account.
• Researching, updating reports and tracking data related to the administration of tax relief programs.
• Generating and sending renewal notifications, program brochures or program applications to taxpayers.
• Reviewing applications to determine if complete; generate and track information request notices for incomplete applications.

Qualifications

We are looking for candidates who have the following:

Two years of college course work, involving major study in business administration, accounting, public administration, police science, law or closely allied field

OR

Two years of clerk/typist experience involving tax related work, of which one year must be at the Office Assistant Senior level or above

OR

Two years of experience in the field of personal finance, law enforcement, adjustment of claims, collection of civil debts or other directly related field

Preference may be granted to applicants who also possess the following in addition to the qualifications listed above:

• One year of experience working as a taxpayer service representative (or similar position) in a city, county or state agency.

To be considered

• Complete your online application in detail, as it will be used as your initial resume.
• Attach a cover letter explaining how you meet the qualifications of this position.
• Include three professional references.

• Note - Incomplete applications or applications received without these materials may be disqualified.

To take advantage of Veteran's preference attach your DD-214, member 4 long form, or your NGB-22. Please remember to black out your social security number and date of birth.

Questions?

Hello, my name is Patrick and I will be assisting with this announcement. As a 20-year Army veteran, I understand the difficulty finding an enjoyable career with a work-life balance. At Revenue, we pride ourselves connecting talented individuals with opportunity and would like to answer any questions you have. Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5738.

Supplemental Information

At Revenue, we put employee safety first and foremost. This is why we will use every resource possible to ensure this hiring process stays within the current guidelines related to COVID-19. If selected to move forward, please be aware interviews may be conducted virtually using a webcam teleconferencing method.

The Human Resource Division may use referrals from this recruitment to help fill future similar vacancies for six months.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.

This position is covered by a collective bargaining agreement between the Department of Revenue and the Washington Public Employees Association (WPEA).

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.