Job description

This is a full time customer service representative position. This job is located in the Seattle area and services the greater Seattle community. This position is going to be filled in 1-2 weeks - interviews are via zoom and in person.

Please only apply if....

1.) You are hard working

2.) You are open to a challenge and self improvement

3.) Like to have fun

4.) Have good people skills

5.) Want to grow personally and professionally

In terms of requirements - a degree is preferable but work experience, personality and vision is just as important as a piece of paper.

We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities

• Interacting with customers on a daily basis
• Generate in store sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Health insurance
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: Multiple Locations

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