Customer Service Representative
Full Time
Costa Mesa, CA 92626
$23 - $28 an hour
Posted Today
Job description
URGENTLY HIRING - LIGHTING EXPERIENCE REQUIRED
DIRECT HIRE - COSTA MESA
ONSITE
$23 - $28/HOUR
The Customer Service Representative provides support to customers by answering product and service questions and suggesting information about other products and services.
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
DIRECT HIRE - COSTA MESA
ONSITE
$23 - $28/HOUR
The Customer Service Representative provides support to customers by answering product and service questions and suggesting information about other products and services.
- order entry, quotations, and communicating with customers to fulfill requests to ensure customer satisfaction
- Create and submit quotations using our CRM system to customers and representatives based on product specifications provided by agents or direct accounts, in 48hrs or less
- Assist customers with pre and post sales / product inquiries
- Prioritize, schedule, and receive all inbound communications/inquiries regarding product related items
- Work in conjunction with other Customer Service team members to ensure successful and timely responses to customer services inquiries that are generated by Sales team with the goal of exceeding expectations whenever possible
- Manage data for all sales reporting using CRM systems
- Able to diagnose challenges and communicate effective responses via phone, email, and/or in-person
- Experience in lighting industry is required
- Must be able to report to Costa Mesa office daily
- 1-2 years work experience within the lighting or related industries in customer service, inside sales, or equivalent
We are an equal opportunity employer and make hiring decisions based on merit. Recruitment, hiring, training, and job assignments are made without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, or any other protected classification. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.
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