Job description

Position is responsible for offering quality service to internal and external customers of the Bursar’s Office by providing assistance regarding account details, payments, tax information, deadlines, course registration activity, and other customer needs as they arise; communicating with other areas of the Bursar’s Office, and other university departments and campuses, to provide guidance and accurate information to customers as needed; communicating with customers about outstanding charges/debt; researching receipt information; serving as an information resource for other university offices/departments/campuses as needed; advising and directing customers to appropriate university offices as needed.

Minimum Qualifications

Bachelor’s degree.

Preferred Qualifications

Preferred qualifications and experience with Banner software application; assisting students, parents and university personnel with account information; high volume call center customer service operations; higher education student services, cash handling and financial services operations.

Knowledge/Skills/Abilities

Ability/experience with: Ellucian Banner applications; customer service in higher education institution – working with students, parents, internal and external constituencies; analyzing information and translating. Ability to work with diverse groups of people and to maintain positive working relationships;

Job Type: Full-time

Pay: From $29,061.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: In person

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