Job description

Customer Service Representative and Dispatch

The job duties listed below represent an outline of the responsibilities required of this position. This list is not all-inclusive, additional tasks and duties may develop over time.

General

• Be a positive professional role model working constructively with sales, scales and the roll-off team.
• Communicate between team members to help ensure everyone stays informed regarding any schedule or service changes.
• Follow the safety rules and procedures as outlined in the employee handbook.
• Contribute ideas and suggestions to make our team, products and facility better
• Ask questions if you do not understand.
• Be reliable and accountable for your work.
• Work with other members of the team to help move us forward.
• Pay attention to details and check your work.

Dispatch - Primary Responsibilities

• Support drivers on customer deliveries and service calls by directing and/or rerouting them as needed.
• Communicate between customers and drivers to ensure safe and accurate deliveries, pick-ups, and service calls.
• Call customers to ensure access on rain and snow days as needed to improve driver efficiency.
• Route drivers as efficiently as possible for deliveries and service calls.
• Have an understanding of the skill level of each driver to help ensure that drivers are not sent to customer sites that exceed their ability to service.
• Provide customer service and redirect incoming customer calls.
• Assist sales team by informing them when deliveries and/or service schedule is full for the current or following day.
• Answer and interact with customers in a friendly and informative manner.

Customer Service - Primary Responsibilities

• Assist with answering and directing incoming phone calls.
• Take new delivery orders both on the phone and in person at the office.
• Create customer work orders.
• Complete service delivery sheets with required information as needed.
• Process residential customer deposits for open-top and storage containers.
• Process payments for deliveries.
• Prepare delivery sheets for dispatch and drivers.
• Update the mulch, gravel and dirt delivery schedule as needed.
• Provide amazing customer service to both our customers and drivers.
• Assist with sales related administrative tasks as needed.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Troy, VA 22974: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

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