Job description

AAA Minneapolis is a part of one of the largest membership organizations in the country, and offers so much more than our legendary roadside service. We are a not-for-profit organization that serves Hennepin County and is made up of local Minnesotans who love our community as much as you do. Our products and services span some of the top industries, including travel, financial services, insurance, technology, traffic safety and, of course, automotive. This gives our employees the rare opportunity to be exposed to a variety of fields along with the ability to advance.  AAA offers a flexible, supportive, collaborative work environment that prioritizes a healthy work-life balance and is inclusive of diverse backgrounds, beliefs and experiences.

AVAILABLE SHIFTS:

Part-time:

Thurs-Sat: 10:30am-4:30pm

Thurs-Sat: 3:00-9:00pm

Sun-Tues: 10:30am-4:30pm

1st Shift:

Sun-Thurs: 9:00am-5:30pm

2nd Shift:

Mon-Fri: 3:00-11:30pm

Sun-Thurs: 2:30-11:00pm

WHO WE'RE LOOKING FOR
The ideal candidate is passionate about customer care, and dedicated to providing safety, security and peace of mind to our members.

In exchange for your knowledge and expertise, we offer the following perks for Contact Center staff:

- $1-2/hr pay differential for 2nd shift and weekend hours

- Option to work remote after training is complete (1-2 months)

- A variety of career path opportunities to learn new skills and grow within AAA Minneapolis

- Cross training available in Dispatch or Membership Sales

- Commissions on membership sales and renewals

- Complimentary AAA Membership, discounts on travel & at the travel store

- Referral bonus

JOB SUMMARY

Customer Service Representative at AAA Minneapolis utilizes exceptional customer service skills to assist members with questions and roadside service needs in a friendly and respectful manner.

DUTIES AND RESPONSIBILITIES:

• Responds to telephone inquiries from members and the general public regarding all member related services, including: Emergency Road Service call receiving, TripTik requests, membership inquiries, and providing general AAA Minneapolis information.
• Assist with membership sales and routine membership related transactions focusing on increasing member enrollment and retaining current members
• Acts as first point of contact for License department
• Assists with drive-up window by handing out TripTiks/maps/tourbooks and prepared licensing transactions

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High School diploma or equivalent
• Minimum six months of customer service experience required
• Minimum if six months of call center experience preferred

OTHER REQUIREMENTS

• Ability to stay calm and show compassion during difficult situations
• Proficiency with Microsoft Office Suite, including intermediate level competency in Microsoft Excel
• Proficient in use of internet and web-based technologies
• Ability to multi-task

AAA Minneapolis offers a competitive compensation, generous PTO, a complimentary AAA Membership and much more!

AAA Minneapolis is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Job Type: Full-time

Pay: $18.50 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Weekend availability

Supplemental pay types:

• Commission pay

Application Question(s):

• Are you able to work at least one of the posted shifts? If so, what shift(s) are you interested in working?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Call Center: 1 year (Required)

Work Location: One location

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