Job description

Who is FirstDigital? We are a leading telecom communications carrier that connects customers to their world through internet, voice, and video services. We are looking for motivated individuals that will help us continue to build a strong culture and successful team.

Why FirstDigital?

• Retention: A diamond in the rough? Our retention and job satisfaction is much higher than other call centers!
• Leadership: Great managers that really care about their people!
• Flexibility: Many of our team members work from home, saving time and money!
• Fun: From summer Lagoon trips, to company Christmas parties, and a culture where people love to say Thank You, FirstDigital cares about it's people!
• Teamwork: If you like to feel more connected to a small team rather than feeling like a number at a large organization, we may be the right fit for you.
• Customer Service: Other people make promises they don't really live up to. We make and keep commitments! A small town feel with big time customer service!

Job Summary: We are the main connection point for our customers related to billing, account, and issues related to internet, voice and video services. It is our job to ensure customers receive effective communication and timely resolutions.

Job Responsibilities:

• Wow customers through email and phone interactions
• Ask effective questions to discover what is happening and coordinate with the right groups to resolve issues
• Research and resolve general billing issues
• Open, track, and manage customer trouble tickets to ensure efficient resolution times
• Create orders to add, change, move, or disconnect customer services
• Partner with Sales and Technical teams to effectively manage customer products, orders, service needs
• Maintain working knowledge of systems and processes necessary to provide great customer service

Requirements:

• High School Diploma or equivalent
• 1+ years customer service experience
• Previous Telecommunications experience a plus
• Proficient in a Windows-based computer environment, including Microsoft Office Suite
• Excellent verbal communication skills with professional telephone etiquette
• Basic written communication skills
• Strong problem solving skills
• Ability to adapt quickly in a rapidly changing environment
• Dependable with attendance and punctuality
• Loyalty to a company and team - Looking for year commitment
• Positive attitude and willingness to learn
• Strong work ethic

FirstDigital is a Utah-based company located in Lindon. We offer competitive pay, healthcare and dental benefits, 401K, paid time off, and a great work environment.

Job Type: Full-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Weekend availability

Work setting:

• Call center
• Hybrid remote

COVID-19 considerations:
Social distancing requirements followed as well as the opportunity to train and work remotely.

Application Question(s):

• Employees must live within an hour of the facility in case of outages or department meetings. Do you live within an hour of Lindon, Utah?
• How many words per minute do you type?
• This position is for the following hours: Full Time (Sunday - Thursday) - 12:0 am - 8:00 am (Graveyard). Will this work for you?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Work Location: Hybrid remote in Lindon, UT 84042

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