Job description
What to Expect
What You’ll Do
What You’ll Bring
Tesla Wall Connector Specialists are the voice of our Diagnostics team on a Global scale. You will perform initial troubleshooting with the customer as well as remote investigations and resolutions with or without customer intervention. Specialists also serve as a liaison between customers, Tier 2, vehicle support, and our Commerce team to ensure our customers’ needs are satisfied.
Schedule: Hours of operation are Monday through Friday, 8am to 5pm Pacific (11am-8pm Eastern) Schedules will begin no earlier than 7:30am Pacific (10:30am Eastern) and will end no later than 5:30pm Pacific (8:30pm Eastern) Schedules and business hours are based on business needs. Responsibilities: Deliver a high level of customer service on every interaction Own the relationship from the first customer contact until resolution Educate customers on home charging and/or mobile charging equipment Processing warranty based returns for home charging products with customers and support teams Provide troubleshooting and customer support for mobile app and account management for Tesla charging products Assist Solar / PV emergency lines as needed Achieve expectations on all Key Performance Indicators, monthly, quarterly and bi-annually Achieving Tesla’s standards of excellent customer communication, advocacy and education
Technical troubleshooting experience preferred
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