Job description

Job Description

Customer Support Specialist
Rocky Top Air – Knoxville

Customer Support Specialist

Rocky Top Air. – Knoxville, TN

Rocky Top Air Inc. is an established, growing Service Company that is built on our commitment to serving our customers, it is supported by the honesty and trust that runs through our entire organization and it is fueled by our hard work & dedication. We take pride in our reputation for timely service, professional results & exceeding expectations. That is what the Rocky Top Service experience is all about – and that is what we deliver to every customer GUARANTEED.

To meet its growth needs, Rocky Top Air seeks a Customer Support Specialist. This is an excellent career opportunity for an individual who wants to work in a fast-growing HVAC operation.

Prior HVAC Experience Not Necessary

Schedule: Weekdays 8:00 am – 5:00 pm

The strong multi-tasker will take inbound and make outbound calls to current customers in reference to scheduling and setting service appointments, manage day-to-day operations of Maintenance Agreements, in addition to entering customer data into a computer software program. This position reports to the Office Manager and requires attention to detail and highly organized.

Job Requirements

What You Need to Succeed and Grow with the Pros

Required Credentials:

· One or more years of experience in Customer Support

· Experience in HVAC is not required

· Outstanding Customer Service and communication Skills

· Deliver a WOW Experience to all customers

· Ability to thrive in a fast-paced environment.

· A strong degree of self-motivation to provide exceptional customer service to customers by phone while directing technicians utilizing software and tracking.

· Excellent organizational skills and the ability to coordinate multiple appointments.

· Demonstrated listening, written/verbal communication, and interpersonal skills.

· Proven ability to meet and exceed set goals.

· Receptivity to continual coaching and feedback designed to help you succeed.

· Experience gathering customer information and keying it into a computer.

· High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education.

· Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word.

· The ability to use general office machines.

Preferred Credentials:

· Experience in customer service and support.

Benefits

· Major Medical/Dental & Vision

• · 401K Plan
• · PTO/Holiday Pay
• · Competitive Salary

• Commissions

· Company Outings and Team Building

Job Type: Full Time

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Work Location: In person

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