Responsibilities and Duties:

• Develop customer success enduring relationships.
• Increase adoption and demonstration of ROI.
• Secure contract renewals and uncover opportunities to increase revenue growth within client life-cycle.
• Perform FPP engagement rules (ABRs/QBRs, sponsor program).
• Manage and improve Customer Health using company´s methodology, develop and facilitate actions plans as required to improve levels of service or to support client´s strategic objectives.
• Resolve in time and preform any adm. request from the customer (Escalations, inquiries, etc)
• Contribute effectively to team-working collaboratively with other departments (Finance, Support, etc)
• Lead and participate through VBS tools and projects (DMs, PSP, PD,VOC, etc)
• Tactical Objectives achieve individuals and company´s targets:
  • Churn
  • Growth
  • Net revenue ARR
  • Customer Health scores
  • Operative targets path to success (learning and growth)

The base compensation range for this position is $60,000 to $70,000 per annum. Your actual base salary will be determined based upon a number of factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.

• For this specific role, you may be eligible to participate in the sales/commission plan.

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions and more. Vontier is here for all stages of life.

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

Required Skills / Qualifications:

• Preferred degree in administration, systems, or accounting fields (Communications)
• 3+ years’ experience in Customer Account Management / Customer Success-Sales or Project Management
• Driving customer value from product
• Experience building and growing long term customer relationships
• Passionate customer service orientation with experience in managing multiple stakeholders
• Strong time management skills
• High level of attention to detail
• Methodical and disciplined approach to problem solving
• Experience in a SaaS background (Nice to have not a required skill)
• Experience using SAP, Salesforce and Churn Zero (Nice to have, not a required skill)

Teletrac Navman is a software-as-a-service (SaaS) provider leveraging location-based technology that empowers people managing mobile assets to move their business forward with certainty. It tracks and manages more than 500,000 vehicles and assets for more than 40,000 companies around the world. With headquarters in Orange County, CA, we have an international presence with additional offices in the United States, United Kingdom, ANZ and Mexico. Check our website at www.teletracnavman.com.

Vontier is a $3B global industrial technology company focused on smarter transportation and mobility. Our six operating companies—Gilbarco Veeder-Root, Global Traffic Technologies, Teletrac Navman, Matco Tools, Hennessy Industries, and DRB Systems—are united by a powerful purpose: mobilizing the future to create a better world. Our portfolio of trusted brands includes market-leading expertise in mobility technologies, retail and commercial fueling, fleet management, telematics, vehicle diagnostics and repair, and smart cities. Vontier’s pioneering solutions advance safety, security, efficiency, and sustainability worldwide

"Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law."