TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you’re passionate about innovation and making an impact on the large SMB market, come join us as we power our clients’ business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

JOB SUMMARY/OVERVIEW

The Customer Support Services Specialist is responsible for providing direct support to company employees, other Human Resources groups and company management as part of a centralized function to handle a variety of Leave of Absence (LOA) related transactions. Receives and responds to requests concerning LOA policies and programs. Appropriately routes requests from employees to others for additional information. May respond to inquiries via online resources and/or telephone. Processes various paper and electronic forms related to documenting leave of absence activities such as hired on leave, benefits while on LOA, termination of employment while on leave, etc. Inputs employee personal data into human resources information/computer system (HRIS) database and/or documents activities as requested. Supports compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors

ESSENTIAL DUTIES/RESPONSIBILITIES

• Data entry of employee Leaves of Absence based on requests submitted electronically from clients or internal colleagues for all TriNet products and verticals.

• Research and correct leave of absence issues such as date changes, COBRA eligibility, state or federal regulations, or disability claim issues.

• Correspond with client, client employee and internal colleagues as directed or required to resolve Leave of Absence related inquiries or issues.

• Maintain general benefit event processing; monitor and correct errors accordingly.

• Ensure employee coverage changes are updated with benefit vendors in a timely manner.

• Ensure compliance with and provide documentation regarding state specific benefit coverage regulations based on report output.

• Answer questions regarding employee benefits, TriNet plans and government regulations and processes.

• Provide Tier II phone support, as needed.

• Deliver superior written and verbal customer service.

• Work cross-functionally with other TriNet colleagues to deliver exceptional customer service and build cohesive interdepartmental relationships.

• Other projects and responsibilities may be added at the manager’s discretion.

JOB REQUIREMENTS AND QUALIFICATIONS

• Bachelor’s degree desired; or equivalent education and/or related work experience.

Experience:

• Minimum 1-year experience with PeopleSoft HRMS or other HRM systems.

• Previous Leave of Absence related experience a plus.

• Proven experience in customer service/service center environment.

• Previous experience in benefits administration a plus.

• Proven critical thinking and problem-solving skills.

• Previous experience in administering COBRA or leave plans a plus.

• Experience working in a HR Outsourcing/PEO environment a plus.

• Previous experience in health and welfare benefits training and/or process documentation a plus.

• Experience with Customer Relationship Management (CRM) systems a plus.

Other Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Detail oriented and highly organized

• Ability to communicate with employees at all levels of the organization

• Strong knowledge and understanding of both state and federal employment laws

• Excellent interpersonal skills

• Ability to create and comprehend reports and spreadsheets

• A demonstrated commitment to high professional ethical standards and a diverse workplace

• Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities

• Effective time management skills

• Ability to work under pressure to meet deadlines

• Proficient in Microsoft Office Suite

WORK ENVIRONMENT/OTHER INFORMATION (Travel required, physical requirements, on-call schedules, etc.)

• Ability to work additional hours as needed to support business needs.

• Ability to alter standard shift by 1-2 hours to support business needs.

• Work in clean, pleasant, and comfortable office setting

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may be performed remotely anywhere within the United States, except the role may not be performed in Colorado or Jersey City, NJ.

As an applicant seeking to work in the state of California; city of Cincinnati; the state of Washington; Toledo, Ohio; state of Nevada; state of Connecticut; state of Maryland; or state of Rhode Island you are entitled to information about the salary range for this role. Please contact recruiting@trinet.com for further information.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.