Customer Support Specialist (Finance Help Desk) - USCG FINCEN - Chesapeake, VA
Job description
IT Coalition, Inc - USCG FINCEN
Financial System Support - Customer Service
Excellent opportunity to be part of a Customer Support Help Desk team to provide federal financial system support to our federal clients.
Job Location: Chesapeake, VA
Salary: $40-42K, based on experience with benefits including Medical, Dental, Vision, 401k (with matching), 11 paid federal holidays, PTO, education/certification reimbursement
Qualifications:
Required:
- High School plus 4 years of working experience
- Excellent verbal and written communication
- Expertise with Microsoft Word, Microsoft Excel, and Outlook.
- Interpersonal and customer service skills.
- Analytical and problem-solving skills.
- Multitasking and organizational skills.
- Ability to answer a high volume of calls and/or emails daily.
- Ability to share work among a customer service team.
- Attentiveness and patience
- Ability to work in large government environment and prosper in team culture
- Must be U.S. Citizen and able to pass security clearance
Additional qualifications preferred but not required
- Bachelor's degree
- Understanding of accounting concepts
- Work experience with accounting software/financial system
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