The Cyber Response Investigations Engagement Manager is a leader within the Cyber Response Team. They assist in overseeing and executing delivery of cyber response work on client engagements. The Engagement Manager participates in managing the investigative process, including scoping work, ensuring that engagement documents are created and the client acceptance process is completed, and overseeing the financial processes related to the engagement. The candidate will also be responsible for providing status updates, delivering the client work product and managing the overall engagement and client relationship, including client transitions from short-term incident response to ongoing relationships. Ability to travel as needed. Position will need to participate in on-call rotation. Time worked will include some after hours, weekends and holidays.

Essential Duties:

• Client Engagements (Including Travel Time)
• Technical Quality Assurance Review Process
• Thought Leadership and Marketing Support
• Sales Support (Scoping, Pricing and Planning Client Solutions)
• Administrative Duties

Minimum Qualifications:

EXPERIENCE/EDUCATION/CERTIFICATIONS

• Five to eight years of hands-on consulting experience is required, preferably relating to the following areas:
  • Computer incident response team (CIRT)
  • Computer security incident response center (CSIRC)
  • Security operations center (SOC)
  • Data security and privacy consulting
• 2 or more years of management experience is preferred.
• Minimum B.A. or B.S. degree or equivalent from an accredited university, preferably with a major in:
  • Business Information Systems
  • Management Information Systems
  • Major/minor combinations: Business, Computer Science, Information Technology or other security related degrees
  • Major in business or finance with certificates in IT

SKILLS

• Ability to balance multiple projects and clients simultaneously in a dynamic environment
• Experience running large and complex projects
• Clear and concise communication skills, both written and verbal
• Ability to handle dynamic environments and help clients address challenges at an extremely stressful time
• Deductive reasoning, critical thinking and problem-solving skills
• Manage engagement finances, including budget/metrics throughout the investigative process

Position Responsibilities and Requirements:

The following are some examples of tasks that will be required:

• Lead scoping calls and engagement kickoff process
• Serve as primary point of contact for client and counsel throughout the engagement process.
• Work with the technical operations manager or other project leads to drive the engagement process and ensure that client deadlines are met.
• Review deliverables to ensure accuracy, and present them to client/counsel.
• Lead the engagement closing call to determine final recommendations, enhance the client relationship and identify ongoing/future client service opportunities.
• Interface between cyber response and other internal teams to coordinate engagement efforts.
• Host webinars on advanced or strategic SPRC topics.
• Speak at regional or national industry conferences.
• Coordinate with relevant directors and partners to ensure the engagement delivery acceptance and potential expansion of the overall client relationship.
• Correspond with clients on SPRC issues, recommendations and deliverable qualities.
• Assist in developing and maintaining key third-party relationships (insurance, counsel) through successful engagement delivery.

The firm offers a competitive benefits package, base compensation, and an employee bonus program for eligible roles based on individual and firm performance per program guidelines. Base compensation ranges can be found between the ranges noted below in the posting, and an actual offer can vary based upon on role, hiring location, and qualifications. For additional information on RSM’s total rewards, visit our website at https://rsmus.com/careers/working-at-rsm/benefits.html.

If required by applicable law or client policy, you may be required to be vaccinated for COVID-19 or have an approved accommodation.

You want your next step to be the right one. You've worked hard to get where you are today. And now you're ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you'll move quickly along the learning curve and our clients will benefit from your fresh perspective.

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RSM is an equal opportunity/affirmative action employer. Minorities/Females/Disabled/Veterans.