Job description

Technical Activities to be Performed

• • Hard Reboot of servers

• • Checking of Physical Connectivity

• • Vendor Escort

• • Console Access to the device

• • Racking & Stacking of Devices / replaced device

• • Hardware Replacement (Considering Hardware replacement done by Vendor)

• • Tape Movement.

• • Handling of Switches and Routers

• • Handling of any standalone devices that are available in the DataCentre.

• • Provide support for Asset Manager by doing Physical Asset Verifications periodically.

• • Overall Knowledge on all the Data Centre infrastructure (servers, switches, routers, VMs etc.)

• • The role will be involved in support of highly critical production environment and will be engaged in ensuring uninterrupted Data Center services.

• • Manage the utilization of Data Center facilities, including space, power and cooling infrastructure to ensure the Normal Operations of all Managed Compute Devices

• • Ethernet/Fiber Cable Swapping or checking the Cable connectivity

• • Configuring Network Card, KVM or DRAC / RIB /ILO

• • Hardware Trouble shooting, upgrades or replacements.

• • Insert CD/DVD ROM on Physical Server/Devices

• • Experience of working within a Service environment and technical teams of IT experts

• • Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

• • Checking power status at site / device

• • Looking at the LEDs to identify any alarms

• • Hard reboot for the devices

• • Racking / de-racking equipment or Decommissioning of any hardware

• • Manage the utilization of environmental equipment (including Data Center UPS, power systems and backup generators), perform all systems preventive maintenance

• • Responsible for the physical security of all Data Center facility and equipment

• • Enough expertise to identify and recommend changes/improvements to the process and infrastructure design.

• • Providing emergency intervention in ITIL lifecycle processes Incident and Problem management to provide 2nd / 3rd level support in response to Major Incidents.

• • Experience of working within a Service environment and technical teams of IT experts

• • Experience of being able to highlight issues and solutions

• • Ability to interact with customers so as to ensure that the service is flexible, efficient and responsive

Other Responsibilities

• • Should be a dedicated named resource, since this is a DC and Network environment, and access will be restricted to named resources

• • Follow the customer policies and holidays and have direct reporting to Program Manager

• • Work hours would be assigned shifts (24x7 cycle) with On-call availability for any planned and emergency support during non-business hours.

• • Should be involved in the future transformation work that is planned.

• • Undertake any specific Health and Safety trainings as prescribed by the client

• • Should follow all safety and security guidelines for a specific site.

Job Type: Contract

Salary: $30.00 - $35.00 per hour

Schedule:

• Monday to Friday

Work setting:

• In-person

Ability to commute/relocate:

• Moncks Corner, SC 29461: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Ethernet: 1 year (Required)
• Configuring Network: 1 year (Required)

Work Location: One location

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