Job description

We are looking for a skilled appointment coordinator to join our new dental practice. This position represents the ‘face’ of our practice and ensures that patients receive a heartwarming welcome. Our ideal candidate has solid customer service experience and provides professional and friendly service to our patients.

• Responsibilities:
• Answers telephone, routes call, provides information, and takes messages in accordance with practice procedures.
• Registers new patients, emails necessary new patient forms, and ensures all required documents are completed by the patient at least one week prior to appointment.
• Schedules and adjusts patient appointments to maximize patient care and reach practice profit targets. Manages the daily, weekly, and monthly calendar to meet the practice production and collection goals.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Performs necessary duties associated with checking patients in.
• Schedules next treatment planned appointment at check out and collects deposit.
• Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.

Skills

• Work experience in dental or health field required
• Dental appoiintemnt scheduling experience required
• Excellent communication and people skills
• Good organizational and multitasking abilities
• Problem-solving skills
• Hands-on experience with office machines (e.g. fax, scanners, printers, credit card machines)
• Thorough knowledge of customer service
• Proficiency in English (oral and written)
• Dentrix Ascend experience preferred

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 1 year (Required)
• Dental office: 1 year (Required)

Job Type: Full-time

Pay: $13.00 - $15.00 per hour

Benefits:

• Employee discount
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Lake Charles, LA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dental scheduling: 1 year (Required)

Work Location: In person

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