Job description

Dental Treatment Coordinator

Our Front Desk Treatment Coordinators are one of the first points of contact patients have with our practice. As first impressions are lasting impressions, it's vital that all patient interactions be energetic, exude positivity, and thoughtfully represent our practice.

The Front Desk Team Member is a professional, organized, reliable, team player who has a vital role in our practice. You'll be responsible for ensuring patients feel welcome and safe at the office, presenting treatment, explaining financial options, calculating co-payments, and following up.

Here’s an example of what a Front Desk Treatment Coordinator might do in a day:

• Greet new patients and walk them through the registration paperwork if they haven’t already completed it online
• Educate patients about the details of their treatment plan and associated fees after the dentist has diagnosed and reviewed their options.
• Help patients understand their dental insurance benefits. Accurately calculate how much insurance will help with the cost of needed care. Communicate and collect the estimated patient co-pay amount
• Work with outside patient care financing companies to give our patients a wide range of financial options
• Verify patient insurance eligibility prior to appointments
• Collaborate with our financial team to address and collect patient balances
• Give nervous patients pep talks and congratulate them for calling or coming in!
• Correctly schedule future appointments for patients checking-out to ensure doctors and hygienists are busy and productive
• Answer treatment questions patients have both before and after their visit
• Help with day-to-day tasks like tidying/sanitizing the reception area and stocking patient amenities
• Follow up via email or text with patients who haven’t scheduled their treatment yet
• Ask a happy patient to share their feedback online in a review, or refer a friend to the office if they know anyone looking for a new dental home
• Submit and follow up on pre-approvals
• Verify and submit insurance claims
• Generate and review reports
• Monitor treatment plans and case acceptance

We're looking for someone who has:

• 3 or more years experience
• Flexibility in regards to scheduling. Our office is open 6 days a week, including early morning, late evenings, and holidays. Successful applicants will able to work weekends and holidays
• Experience providing exceptional hospitality-inspired customer service in a fast-paced office
• Excellent attention to detail
• The ability to calculate percentages accurately and quickly using basic math skills
• A positive, friendly, and enthusiastic attitude
• Outstanding teamwork skills and the ability work with a diverse group of people

Job Type: Full-time, some evenings/Saturdays.

Experience:

• Dental Insurance: 3 years (Preferred)
• Dental experience: 3 years

Education:

• High school or equivalent (Required)

Work authorization:

• United States (Required)

Benefits offered:

• Paid holidays
• Accrued paid vacation
• Health insurance
• Dental benefits
• 401k
• Employee discounts

PREFERRED:

• Bi-lingual in English and Spanish.

BDC Cares About Your SafetyWe know that, in the wake of the Covid-19 pandemic, you have concerns for your safety when reentering the workplace. BDC understands your concerns, and we want you to rest assured that we have taken every safety precaution to ensure the safety of our valued team members. To protect our team and our patients, below are just some of the important changes we have made. Learn more about our safety protocols here.

• Staggered appointment times to reduce traffic in our offices
• State-of-the-art air purifiers that produce surgical grade air and scrub traces of the virus
• Extra Oral Suction Systems (EOS) for all aerosol producing procedures, so germs are not allowed to spread
• Mandatory temperature check for all employees and patients before they enter the office
• PPE including gowns, head covers, face guards, gloves, and masks
• Cleaning of all communal areas every hour
• At the end of each day, our practices are environmentally cleaned and fumigated with a fog that kills any remaining traces of the virus

We invite you to learn more about our organization on our website.

Interested in what it's like to work at Babylon Dental Care? Our team members shared their experiences in video interviews here (https://youtube.com/playlist?list=PLwDzEz3zcILx13xw7SYwEMarImuiru3d0). Check them out for a first-hand view at what being a member of our team is like!

Job Type: Full-time

Pay: $40,000.00 - $45,000.00 per year

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