Job description

Acara Solutions is looking for a Desktop Admins in Melbourne, FL.

Pay Rate: Up to $24.14/hr

Responsibilities:

• To be fully engaged in providing Quality/No Harm, Customer Experience, and Stewardship by providing information services and end user technology support that consistently exceeds our customers' expectations and supports the corporate objectives of Client.
• This position is a highly visible position to Client employees and customers and serves as the front line of IT support by servicing end user device needs.
• Maintains a high level of security in assigned areas of responsibility, abiding by established Client policies and procedures.
• Maintains the Technical Support Services MSDS, eyewash station logs, hurricane preparedness, and other safety related documentation.
• Participates in the deployment and troubleshooting of computer systems, mobile devices, patient entertainment systems, multimedia systems, pagers, medication carts, and applications related to core systems.
• Creates and Monitors Incident & Request tickets internally and with 3rd party contract support vendors within multiple incident ticketing systems.
• Escalates calls to the 3rd level Support only after proper troubleshooting process have proven ineffective and the ticket is properly documented.
• Ensures all End User devices are secured to Information Security standards.
• Maintain inventory of computer equipment/supplies as new or repaired hardware is received at each facility.
• Resolves customer technical issues while on first call or visit.
• Educates customers on the Client Standard Environment.

Required Skills / Qualifications:

• High School Diploma or GED.
• Minimum of 1 year experience in customer support.

Job Type: Full-time

Salary: $24.14 per hour

Experience:

• Desktop Support: 1 year (Preferred)

Work Location: On the road

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