Job description

Job Title : Lab Computing Analyst

Location : 350 Massachusetts Ave, Cambridge, MA 02139

Duration : 9 months, Possible Extensions, Possible temp to perm

Schedule : Monday-Friday standard day time hours

Job Description:

• The OneSource Lab Computing Analyst provides technical support for the multivendor instrument, information technology and validation/compliance services. This role works seamlessly with and supports the other PerkinElmer practices and divisions within the lab computing environment.

• Implements, monitors and provides technical support of customer laboratory IT environments, typically integrated with instrumentation

• Work in a GxP environment performing user administration, validation, and reviews in QC and manufacturing areas

• Recommends customer specified benchtop computing design and processes in conjunction with vendor

• Administers and assures connectivity of customer’s systems

• Develops, documents, and conducts periodic inventories of client systems while sharing significant knowledge of the operating system, desktop hardware and peripherals, enterprise print strategy, management tools, application packaging, desktop tool development, software distribution, and core desktop applications

• Manage On-boarding, retirement and relocation of equipment

• Implements system-level security, including but not limited to: user / group permissions, file / folder permissions, group policies, local security policies, etc.

• Analyzes, identifies, and implements enhancements, upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner

• Ensures adherence to client’s corporate policies through periodic reporting and compliance programs

• Acts as the technical support contact for field service engineers, repairing and troubleshooting client instrument and information technology issues

• Provides technical Subject Matter Expertise on Lab IT subjects

• Develops and works with Technical Lead to implement training plans for Services personnel

• Document procedures, policies, troubleshooting and best practices

• Create and maintain a physical inventory of lab equipment, PC’s, software and any other information pertinent to the environment

• Escalates IT issues that are not resolved via regularly identified support channels.

• Acts as an interface between client, business and corporate IT teams Participates in client team meetings

• Participates in on call after hours rotation

Qualifications

• Bachelors of Science in Computer Science, Life Science or equivalent industry experience

• 2+ years of relevant technical experience including but not limited to: Microsoft and other OS technologies, networking, remote access and backup systems

• Experience with scientific instrumentation

Required Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests

• Ability to troubleshoot complex instrument and technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

• Knowledge of laboratory safety practices as defined by the Company and/or customer’s site safety code.

TECHNICAL RELATED COMPETENCIES

User & Customer Support:

The range of services providing assistance and technical support to help users implement and solve problems related to computer technology.

Work Functions:

• Assesses User Needs

• Deploys Hardware/Software

• Monitors Metrics and Performance

• Provides Customer Service and Support

• Provides Training on New Hardware/Software

• Troubleshoots Problems

Security & Data Integrity:

The standards, issues, and applications used to protect information and information systems from unauthorized access, use, disclosure, disruption, modification, or destruction.

Work Functions:

• Assures data and information systems are available to authorized uses

• Ensures data integrity

• Protects data and information systems from accidental disclosure or destruction

• Protects data and information systems from unauthorized access or modification

• Protects data and information systems vulnerable to inappropriate use or malicious compromise

Networks & Mobility:

The processes, hardware, and software employed to facilitate communication between computer systems and devices.

Work Functions:

• Designs Local Area, Wide Area, and Virtual Networks

• Installs and Expand New Facilities

• Optimizes and Maintain Network Software and Hardware

• Manages, Administer and Secure Local Area Networks

• Performs Network Infrastructure Troubleshooting

Lab Environment (may need to follow Personal Protective Equipment and Safety Polices); Office Environment.

The physical demands defined below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee will regularly require walking, standing, sitting and talking or hearing; to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 25 pounds, and occasionally lift or move weights up to 100 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.

Employee will regularly go into lab and manufacturing environments with specific gowning and personal protective equipment (PPE) requirements. Entry to labs may be restricted.

Critical Skills:

• Excellent customer service skills complimented by an ability to listen to and interpret client requests.

• Ability to troubleshoot complex technology issues.

• Strong verbal and written communication skills.

• Ability to identify, track and complete tasks for multiple projects under prescribed timeframes.

Basic Qualifications:

• Bachelor’s Degree or relevant industry experience.

• 2+ years of technical experience including (but not limited to); Windows technologies including Microsoft Office, networking, remote computing and backup systems.

Preferred Qualifications:

• Experience with scientific instrumentation

• Experience in Life Science environment

Job Type: Contract

Salary: $25.00 - $37.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

Speak with the employer
+91 (703) 721-5883

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