Dialysis Scheduler
Full Time
Milwaukie, OR 97267
$24.00 - $25.50 an hour
Posted
Job description
More Information about this Job:
BASIC FUNCTION:
The Dialysis scheduler oversees all aspects coordinating, scheduling, and supporting Dialysis transportation for Ride to Care Members. The Dialysis Scheduler will serve as the primary point of contact for Dialysis clinics, pre-assign and manage dialysis transports, and troubleshoot trip issues with transportation providers, Ride to Care partners, and clinics.
This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular: Full-time; $24-25.50 per hour depending on experience / non- exempt position.
REQUIREMENTS:
Educat ion: High S chool Graduate or equivalent preferred but not required
Experience: 1-2 years' experience in routing and dispatch required .
Age: All ComTrans employees must be at least 18 years old.
Skills, Knowledge and Abilities:
The Dialysis Scheduler must be able to:
Physical Requirements:
While performing duties of this job, must be able to:
RESPONSIBILITIES:
REPORTING RELATIONSHIPS:
This position reports directly to the Dispatch Supervisor
MEASUREMENTS OF PERFORMANCE:
This position will be evaluated using the following metrics:
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
BASIC FUNCTION:
The Dialysis scheduler oversees all aspects coordinating, scheduling, and supporting Dialysis transportation for Ride to Care Members. The Dialysis Scheduler will serve as the primary point of contact for Dialysis clinics, pre-assign and manage dialysis transports, and troubleshoot trip issues with transportation providers, Ride to Care partners, and clinics.
This position supports all Departments within ComTrans and in support of the ComTrans mission and goals. This position utilizes business knowledge, independent and creative thinking. ComTrans is a safety sensitive company
Job description(s) are subject to change based on business necessity
EMPLOYEE STATUS: Regular: Full-time; $24-25.50 per hour depending on experience / non- exempt position.
REQUIREMENTS:
Educat ion: High S chool Graduate or equivalent preferred but not required
Experience: 1-2 years' experience in routing and dispatch required .
Age: All ComTrans employees must be at least 18 years old.
Skills, Knowledge and Abilities:
The Dialysis Scheduler must be able to:
- Communicate effectively both verbally and written in English.
- Be thoroughly knowledgeable of our all routing/dispatch/call center/lead functions (viewed as an expert) including routing, scheduling, mapping, time constraints, and data entry.
- Maintain an organized and efficient work environment.
- Exceptional knowledge of all area streets, address, direction.
- Multi-task, balance workload, and demonstrate good organization skills.
- Work independently with little supervision.
- Be a strong team player.
- Understand customer service internally and externally.
- Utilize information systems and the Microsoft Office suite of Programs.
- Able to quickly learn and become an expert in routing program(s)
- Use sound judgment in making decisions and solving problems.
- Utilize time management skills - prioritizing and planning.
Physical Requirements:
While performing duties of this job, must be able to:
- Stand, reach and extend arms
- Grasp, feel objects or controls
- Reach with hands and arms
- Talk and hear
- Able to lift at least 10 pounds
- Sit for extended periods of time
- Perform repetitive activities such as typing, using a telephone, computer mouse
- Must have adequate visual acuity as required to perform activities such as using a telephone, viewing a computer terminal, reading, preparing, and analyzing data.
RESPONSIBILITIES:
- Ensure all Dialysis trips are aligned with clinic times and assigned to approved providers according to established protocols.
- Process same day and urgent requests, communicating directly with external providers to cover trips.
- Assures all duties are completed including but not limited to addressing any unresolved emails and reviewing and resolving any change requests for Dialysis trips less than 48- hours out.
- Identify recurring transport issues and re- assign them to appropriate provider .
- Work with provider(s) and Ride Connection to resolve trip issues (late, no-shows, etc.)
- Review subscriptions for accuracy (address, appointment time, return times, trip notes etc. ,)
- Work with providers and Ride to Care partners in providing trip data and performing audits and reviews.
- Perform data entry as required .
- Other duties as assigned.
REPORTING RELATIONSHIPS:
This position reports directly to the Dispatch Supervisor
MEASUREMENTS OF PERFORMANCE:
This position will be evaluated using the following metrics:
- Ability to process trips efficiently
- High level of customer service
- Effective Communication internally and externally
- Responsiveness to deadlines
- Timeliness, accuracy & completion of schedules
- Attendance and Reliability
EEO Statement:
Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.
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