Job description
Summary
Develop and direct digital products based on customer needs and technology. Primary point of contact on behalf of the customer to identify the product requirements for the development team and manage the prioritized set of customer requirements on the based on integrating Digital Experience roadmaps, project requirements, Line of Business roadmaps and voice of the customer feedback. Collaborate across company on vetting and testing approaches. Serve as liaison to IT; communicates with the product or project team to explain key requirements to be implemented and address any inquiries that come from the team or business partners.
Location:
This role is onsite at 4101 Percival Road, Columbia, SC 29229.
Work Environment:
The work hours are Monday - Friday 8 AM – 5 PM.
Description
What You'll Do:
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Research, explore, and ideate multi-channel user experience (UX) strategic approaches to bring the company to the cutting edge. Design cross-channel customer experiences and interactions. Develop and direct digital strategies, including web, mobile, and VRU. Proactively suggest areas of focus based on broad understanding of the business and current UX technology and content projects.
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Work closely with research teams, understanding customer needs prior to and evaluating usability subsequent to designing the interaction and information flow. Advise business units on experience design best practices. Review proposed interaction designs developed by internal/external areas.
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Manage one’s own tasks in projects, a project team and/or leads multiple projects. Collaborate with Customer Experience staff and other internal areas (including IT, operations, and marketing) on vetting and testing approaches, whether through usability testing or other research methodologies. Serve as a business side liaison to IT, on projects that include updates to infrastructure and user interfaces.
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Work with vendors and internal areas to negotiate and manage deadlines based on the requirements of the projects. Proactively research competitive sites for industry trends in functions and features.
To Qualify for This Position, You'll Need the Following:
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Required Education: Bachelor's degree Computer Science, Information Technology or other job related degree
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Required Work Experience: 8 Years e-business, web, VRU, or telephony design, infrastructure and/or user experience/insight design and development.
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Required Software and tools: Microsoft Office. Browser based design and graphic software.
Required Skills and Abilities:
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Proven effective leadership skills.
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Understanding of health insurance carrier operational and marketing processes and procedures.
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Ability to make independent business recommendations.
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Excellent presentation, customer service, and verbal and written communication skills, with the ability to effectively communicate with all levels of the company, up to and including Senior Management.
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Demonstrate critical thinking, research and analysis, and organizational skills. Thorough understanding of healthcare delivery systems.
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Thorough technical knowledge of user experience and usability best practices and methodologies.
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Demonstrate flexibility for adapting to both changing business and client needs, and a changing technical environment.
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Advance analytical and research skills.
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Ability to interpret data and make appropriate recommendations.
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Ability to communicate effectively with all levels of the organization including technical and business staff.
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Strong conceptual problem-solving skills.
We Prefer That You Have The Following:
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Knowledge and experience of working according to agile methodologies and lean product development
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Adobe experience
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Experience delivering software development/integration projects
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Enthusiastic, thorough, inclusive and results-oriented
Our comprehensive benefits package includes the following:
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401(k) retirement savings plan with company match
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Fantastic health plans and free vision coverage
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Life insurance
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Paid annual leave — the longer you work here, the more you earn
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Nine paid holidays
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On-site cafeterias and fitness centers in significant locations
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Wellness programs and a healthy lifestyle premium discount
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Tuition assistance
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Service Recognition
What We Can Do for You:
We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements. Management will conduct interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment, please e-mail abilities@bcbssc.com or call 1-800-288-2227, ext. 43172 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
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