There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People, Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead, we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world?

At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day.

Key Responsibilities:

Lead all aspects of approximately 150 employees including the EWR SOC and Move Team. Primary responsibility for operational control and performance, data analysis, track and trending for all operational areas of the station. Lead the performance improvement initiatives at EWR, cross functional communication and support of operational initiatives. Develop and/or implement various short- and long-term projects. Participate in the design and drive the implementation of all projects that have impact to our customer and co-workers. Work closely with Corporate Real Estate, Facility Maintenance and Finance to improve the overall operation at EWR and increase revenue and profitability of the Hub. Continue to drive and improve the Safety culture at EWR, take a leading role in engaging with PANYNJ, FAA and the EWR Airline Community to ensure overall fairness to United Airlines. Liaison with FAA/CBP/TSA counterparts to improve performance during IRROP events and Severe Weather Action Plans to drive improved D-0 performance through engagement. Continue to build on the high degree of trust that United has established with all Federal, State and Local authorities. Take a leading role with peers to drive core4 culture with continuous engagement with all co-workers, SOC and frontline Move Team employees. Deliver on all AO scorecard initiatives, produce data and presentations for core metric and AO scorecard meetings with an ultimate goal to drive success throughout the entire EWR organization.

Responsibilities

• Station Operational performance
• Collateral responsibility to drive metrics:
• Customer D-00, STAR, Int'l, MST, Contribution A-00 and AO Delay%
• ALL Station Goals including but not limited to all AO division/station goals
• Drive continuous improvement for the station
• Take a leading role in all items outlined in the overview section
• Ensures Performance metrics achievement, through tracking, reporting, and analysis
• Primary responsibility for Cross-Divisional Operational Communication
• CSC process oversight from a station perspective
• Primary Liaison for all UAX partner carriers, locally, their respective OCC’s and CSC Responsible for management of SOC policies/programs and goal achievement,
• Primary operational liaison with NOC, Network, Scheduling and Airport community
• Ensures safe/efficient application of Station Gate /Schedule Planning
• Station Safety & Security
• Ensures Aircraft Damage & LTI goal achievement
• Contributes to Station Safety Plan Achievement (Ensure Safety Culture)
• Participates Cross Divisional Safety Committee and division SAT’s (Safety & Accident Review Boards meeting actions)
• SOC Oversight of Accident Investigation and reporting responsibility (ERS , OPCSY etc)
• Primary Responsibility for Security Plan development and execution (AOSSP, GSC, and Oversight)
• Leads UA Shift managers, Gate Managers, Zone Managers and Move Team Mgt and direct reports.
• Responsible for Station Emergency Procedures
• Coordination of Station Emergency Response and Business Continuity Plans
• Collateral oversight of Airport Authority, TSA, FAA Security programs
• Serves as Government agency liaison for UAL at EWR (TSA, PANYNJ, CBP, FAA and PAPD)
• Collateral responsibility for EWR Real estate (aircraft parking) / leasehold optimization - Corp Real estate/Optimization
• APU Burn Reduction
• Employee Activities
• Ensures Courteous, Caring & Respectful work environment
• Responsible for implementing training programs i.e. mandatory, recurrent and ad-hoc
• Ensures Employee Engagement & Enablement
• Supports talent management and succession planning
• Drive our core4 initiative and be the leader to strengthen our core4 culture

United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!

What’s needed to succeed (Minimum Qualifications):

• Bachelor’s degree or equivalent work experience required
• College Degree or related field experience in an airline operational environment preferred
• Strong Operational Leadership required
• Passion for service required
• Drives performance required
• Team leadership required
• Coaches/develops employees required
• Promotes a safe working environment required
• Excellent verbal and written communication skills required
• Solid understanding of Hub operations which includes customer service, ramp operations and intuition for business preferred
• Motivated individual that has demonstrated leadership ability in large department environment preferred
• Outstanding interpersonal skills and Project Management experience preferred
• Minimum 2 - 4 years leadership experience in an Airport Operations Environment required
• 1 - 2 years hub operational experience required
• Previous experience leading in a union environment preferred

What will help you propel from the pack (Preferred Qualifications):

• Responsible for a 24 hour, 7 day a week operation
• Must have the ability to work weekends
• Travel is required
• Relocation to work location required.
• Must be legally authorized to work in the United States for any employer without sponsorship
• Successful completion of interview required to meet job qualifications

United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.