Job description
You will oversee a team of 500 employees globally in 45 countries, running about 450,000 field tickets annually, for about a dozen medium-to-large sized clients.
If this looks like your current role, then this is a good match for you.
Minimum Work Experience and Requirements:
-At least 12 years of relevant experience
-Bachelor’s Degree or Equivalent
-Desired Certifications: ITIL v4, CSM, CGEIT
-Experience in a complex service delivery environment supporting end-users’ IT infrastructure needs, along with project management and/or coordination responsibilities.
-Program Manager and Delivery Managers will report up to the Director.
-Oversee 365 individuals in 80 countries. but only a handful will report to the director.
-Must have Onsite Deskside Support.
-Must have client side Managed Service Experience, most important in this position.
-End user support service experience is a must
Job Type: Full-time
Pay: $220,000.00 - $250,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Education:
- Bachelor's (Required)
Experience:
- Help desk: 10 years (Required)
License/Certification:
- CGEIT (Preferred)
- Certified Scrum Master (Preferred)
Work Location: Remote
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