About GG+A - our mission is advancing yours

GG+A is a full-service philanthropic management consulting firm with 60 years of industry- defining leadership in helping our clients realize the full potential of their missions through resource generation. Our primary mission is to assist our clients in the substantial improvement and acceleration of their fundraising programs. We seek to align those programs with the institution’s core mission and ensure their sustainability.

GG+A is an international resource for data-driven best practices in fundraising, engagement, and advancement. We provide counsel to a global constituency of nonprofits, specifically in the areas of higher education, academic medicine/health care, independent schools, arts & culture, and select human services institutions and charities.

GG+A embodies a high-performance and entrepreneurial culture. We are client-centric, rigorous and data- driven in our practices, and committed to responding swiftly and effectively to client needs and requirements. We offer a challenging environment and seek intelligent, energetic, and self-motivated individuals who are achievement-oriented and demonstrate high integrity.

Summary

This position is an individual contributor and must be onsite in our Chicago office. The Knowledge Resources Director (the “Director”) is responsible for managing the intellectual assets and information architecture for a global consulting firm providing fundraising counsel to nonprofit organizations. The Director will archive and access presentations, proposals and project reports in a document management and storage platform (Microsoft SharePoint), conduct reference research, architect solutions for information sharing within SharePoint, and assist with formulating firm policies and best practices around content and archives management. The Director will provide onboarding and ongoing training for all staff on various topics relating to document best practices, external databases, and SharePoint. The Director reports to the Vice President, Consulting Resources.

Key Responsibilities

To perform this job successfully, an individual must be able to juggle priorities, often handling a variety of tasks in a short period of time throughout the day. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

Records Management and Reference

• Within the SharePoint environment, capture, organize, archive, index, and make accessible the knowledge resources of the firm, including internal work products (client files, resource materials, proposals, reports, correspondence, etc.), industry materials, competitive intelligence information, files on philanthropy, and related documentation
• Supervise the management and digital storage of the firm’s records (past project deliverables, internal and third-party industry research, and other documents) and leverage them to enhance client service projects, cultivate professional practice, and inform decision making
• Oversee related records, archives, and document policies. Communicate best practices around document management.
• Maintain document management best practices and update as appropriate
• Respond to reference requests from consultants and other staff using SharePoint and client archives, as well as publicly available resources
• Summarize research for consultants in a variety of formats, from bibliographies to short-form literature reviews
• Contribute data collection and research to publications and firm intelligence
• Maintain industry awareness and capture pertinent third-party research and data
• Foster a culture of knowledge sharing and collaboration across the firm, including regular distribution of weekly news updates and industry transition reports
• Effectively collaborate with Marketing, Business Development, and Consulting Resources teams in creating databases supporting client deliverables

Information Architect and Document Management & Storage Solution

• Work with various internal groups and departments to organize and access content (i.e. documents, data sets) and develop appropriate departmental taxonomies
• Manage the SharePoint governance team to maintain, organize, and update SharePoint sites
• Perform leading technology evaluations, including usability concept testing and analytics
• Develop project roadmaps and visioning
• Translate end-user concerns into solution specifications and help define and implement design goals as part of a team
• Maintain refined document management and storage environment and update when appropriate
• Design and develop MS Forms, custom workflows, and integrate other MS tools as appropriate

Education and Experience

• 3 years of relevant experience required
• Master’s degree required, preferably in library and information science or a related field
• Experience with Microsoft SharePoint or similar document management system required
• Advanced Proficiency in Microsoft Word, PowerPoint, Excel, and Visio
• Familiarity with best practices related to UX/UD and responsive design
• Visual design skills, proficiency with Adobe Creative Suite, or other industry software preferred
• Experience building and using sites in SharePoint Modern a plus
• Familiarity with front-end development: HTML, CSS, Javascript, and SQL a plus
• Familiarity with archival standards and best practices
• Familiarity with document tagging, taxonomies, managed metadata
• Understanding of application development in a cloud hosting model and architecture implementation

Communication and Relationship Skills

• Demonstrate the established mission, vision, and culture principles of GG+A
• Ability to establish, cultivate and nurture high value relationships across the organization, clients, vendors and all other business partners
• Demonstrate motivated initiative with a “can-do” approach for results-oriented outcomes
• Demonstrated pride in teamwork and outcomes
• Demonstrate polished and professional interpersonal skills
• Ability to provide highly valued client-service with focus on continual improvement – with all internal and external business relationships
• Ability to read and comprehend intermediate instructions given from written and oral sources
• Ability to write intermediate professional correspondence (written and verbal) with clarity, conciseness, and accuracy
• Ability to effectively present information across internal and external audiences
• Ability to work with minimal direction and under pressure to meet exacting deadlines
• Demonstrated comfort presenting to internal and external stakeholders
• Desirable traits: Overachiever, flexible, ability to juggle priorities with speed and accuracy
• Ability to read, write, speak, and comprehend English fluently

Reasoning Skills and Analytic Ability

• Demonstrate ability to use diplomacy and tact in all communication, written and verbal
• Demonstrate sound discretion, professional judgement, and business ethics in decision making
• Ability to work independently and know when to seek guidance from leadership
• Ability to work under pressure to meet exacting deadlines
• Ability to identify problems and determine the best course of action for their resolution, including knowing when to communicate and engage others
• Ability to think analytically and proactively solve problems
• Ability to prioritize and juggle multiple projects demonstrating structured organization and astute attention to detail
• Ability to work with large data sets, data manipulation, and management

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to use office equipment such as computer, keyboard, mouse technology
• Repetitive motion activities such as heavy typing and using a mouse
• Ability to adjust focus quickly from one medium to another
• Be present in the office for any/all project meetings and in-person client meetings
• Flexible hours may be required to accommodate client meetings and staff conference

GG+A is proud to be an Equal Opportunity Employer, committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status or other legally protected classifications.

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