Job description

Goals:
1. Grow and guard the business by being hyper-focused on producing 100-percent guest satisfaction and Top 20 percent CEM scores in speed of service, taste, cleanliness, food safety, attentive/courteous, and order accuracy scores.

2. Positively impact employees by ensuring they are learning and developing through training competition and feedback, protecting and providing a “positive impact, high five” culture, and handling/addressing human resource management challenges/problems.

Essential Functions of this Position:

• Understand and enforce federal and local health code regulations
• Always understand and enforce all CFA Altoona policies and procedures and without exception
• Oversee the correct execution of all training plans, Leadership Programs, and training materials for growth and developments
• Document and inform Leadership Team of employee-related matters including developmental progress/completion and HR matters
• Evaluate operations and assess where help/changes need to be made to execute properly
• Finalize day on time and correctly
• Observe and ensure all food safety standards are met at all times and the store maintains a Food Safety Score of Elite
• Balance all drawers and money daily with 100 percent accuracy
• Ensure that the kitchen and front of the house is always cleaned and organized with a special emphasis on areas that have potential to be cross contaminated
• Demonstrate diligence to effectively manage multiple projects in a fast-paced environment
• Hold everyone accountable for always meeting brand standards while working
• ABC – Always Be Coaching & ABC – Always Be Connecting
• Inform Team Members of daily expectations, setups, and goals to create a collaborative team
• Maintain a positive and consistent work environment by ensuring a structured and efficient work environment always
• Communicate store performance to employees via communication channels weekly
• Extensively communicate with the Leadership Team about performance needs and shift successes/challenges
• Communicate respectfully to guests while serving and handling any mistakes/problems
• Create motivating goals and celebrate achievements of the store and of the employees by highlighting strong performance
• Communicate the mission and vision of the store to employees and focus employees on achieving store goals
• Be a “feedback champion” and ensure that Leaders are always providing feedback to employees as they progress in building their skillset
• Create a focused but fun atmosphere in the Restaurant by building friendly and firm relationships with employees

• Handle crucial conversations will Team Members and Leaders about work performance when necessary
• Ensure the work environment always is one that provides purpose, some play, and positive performance

Candidate must be RESULTS-DRIVEN, COMPETITIVE, and a strong PRIORITY MANAGER. Candidate must also possess a CARING, ENGROSSED ATTITUDE and care about DEVELOPING OTHERS TO THEIR FULLEST POTENTIAL.

Additional Requirements:

• Must have previous Chick-fil-A Leadership Experience
• Must be 18 years of age or older
• Must be ServSafe certified
• A college degree is preferred but not required
• Diligent and Detail-oriented
• Ambitious, Enthusiastic, and a People-first Mentality
• Composed, Consistent, and Cooperative
• A Professional Communicator
• Determined, Competitive, and Results-driven
• Must be willing to work mid-shifts and evening shifts
• Must be willing to work 3 out of 4 Saturdays per month

Job Type: Full-time

Pay: $68,000.00 - $78,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Holidays
• Night shift
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Commission pay

Application Question(s):

• How many years of Chick-fil-A Leadership Experience do you have?

Education:

• Associate (Preferred)

Experience:

• Management Experience: 3 years (Required)
• Leadership Experience: 3 years (Required)
• Restaurant management: 3 years (Required)
• training and development: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: One location

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