Job description

Dispatcher/Administrative Assistant

Locally owned, Non-Emergent Medical Transportation company is looking for a detail-oriented individual with exceptional communication skills to dispatch transportation appointments, and complete office/clerical duties. The position will transition to work from home (WFH) after training is complete. Cross training to assist drivers in the field with gurney transports is required.

Responsibilities

• Receive calls from clients/community health partners, gather detailed information accurately, create trips/daily schedules, and record customer and referral source information
• Dispatch calls, using company protocols, and enter data into software promptly and accurately
• Monitor dispatch dashboard and communicate with drivers in the field to ensure timely pick-ups and handle variances
• Prioritize and schedule return trips according to standard time frames, service agreements, and driver locations
• Apply knowledge about company policies and procedures to best meet customer needs
• Document all additional information/notes within the dispatching system accurately
• Ensure customers are aware of response time expectations and that those expectations are met or exceeded; keep customers informed of any delays in service
• Maintain driver schedules
• Assist with monitoring and filing of fleet maintenance and other logs
• Report any variances to manager
• Send emails/texts/other messages through various technology as needed
• Cross train to assist drivers in the field
• Other clerical duties as assigned

Qualifications

· Excellent interpersonal communication skills, both written and verbal

· Strong customer service background

· Able to prioritize and multitask in fast-paced environment

· Critical thinking skills and ability to respond quickly to unplanned schedule changes

· Deadline/time frame and detail-oriented

· Exceptional work ethic including willingness to accept ownership and accountability for assigned tasks

· Ability to work as a self-starter and in a team environment

· Proficient use and understanding of the English language

· Must have cell phone, computer/laptop, and high speed internet in the home and have a quiet area to work uninterrupted

· Must be proficient with technology

· Must have knowledge of Wichita metro area

Skills

· Type 40+ WPM

· Proficient with Windows operating systems

· Proficient with computer functions and Microsoft applications

· Dispatch exp. strongly preferred

Education/Experience

· High School diploma or equivalent required

Experience:

· Relevant: 1 year

· Customer Service: 1 year

· Healthcare related (preferred)

· Dispatch/scheduling experience preferred

Work authorization: United States (Required)

TransPro LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex (including sexual orientation, gender identity, or pregnancy), religion, age, disability, veteran’s status, genetic information (including family medical history) or any other classification as required by applicable law.

Job Type: Part-Time

Job Type: Part-time

Pay: $10.00 - $12.00 per hour

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

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