Job description
As one of the largest employers in the Permian, we’re committed to the success of our employees and providing an environment that fosters people and teamwork, continuous improvement, HSE excellence, technical and financial discipline, and integrity. Poised for sustainable growth, we look forward to executing our horizontal program with a world class land position and valued employees whose knowledge and expertise drive the success of this company. Interested in joining our team?
We are seeking a highly organized and detail-oriented individual to join our team as a Dispatcher. As a Dispatcher, you will play a crucial role in being the first line of communication with the customer and coordinating, scheduling and dispatching of our electrical technicians to various client locations. Your excellent communication skills and ability to multitask will be essential in ensuring smooth operations and customer satisfaction. This position requires the ability to prioritize and react quickly to changing circumstances.
RESPONSIBILITIES
-
Receive incoming service requests from customers and assign appropriate electrical technicians to handle each request efficiently.
-
Evaluate the urgency and complexity of each job and prioritize dispatch assignments accordingly to meet client expectations and deadlines.
-
Maintain an up-to-date record of technicians' schedules, ensuring that their availability matches the demand for service and effectively utilize their skills and expertise.
-
Keep accurate records of dispatched jobs, monitor their progress, and provide regular updates to clients and internal stakeholders.
-
Serve as the main point of contact between clients, technicians, and other internal teams, relaying important information, instructions, and updates in a clear and concise manner.
-
Identify potential challenges or obstacles in the field and work proactively to find solutions, ensuring minimal disruption to the workflow.
-
Stay informed about safety regulations, company policies, and industry standards to ensure dispatch operations are conducted in a compliant and safe manner.
-
Maintain accurate records of all dispatch activities, including work orders, technician logs, client communications, and any incidents or escalations that occur.
-
Collaborate with the management team to identify areas for improvement in dispatch processes, procedures, and systems, and contribute to their enhancement.
-
Act swiftly and decisively during emergency situations, coordinating the dispatch of technicians and effectively communicating with clients to mitigate potential risks and minimize downtime.
QUALIFICATIONS
-
High school diploma or equivalent; additional certifications in electrical systems or related fields are a plus.
-
Proven experience in dispatching or a similar role
-
Knowledge of electrical systems, components, and terminology is a plus.
-
Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
-
Exceptional communication skills, both verbal and written, with the ability to convey technical information clearly and concisely.
-
Proficiency in using dispatch software and other relevant tools to track and manage dispatch activities.
-
Ability to remain calm under pressure and make quick decisions during emergency situations.
-
Strong problem-solving and critical-thinking abilities to address issues and find practical solutions.
-
Attention to detail and accuracy in maintaining records and documentation.
Join our team as a Dispatcher and contribute to the success of our electrical company by ensuring efficient and timely dispatch operations. Your role will be vital in delivering exceptional service to our clients and maintaining our reputation for excellence in the industry.
Endeavor Energy Resources, LP is an Equal Opportunity Employer and does not discriminate in regard to race, color, creed, age, religion, ancestry, national origin, sex, genetics, marital status or disability. Endeavor Energy Resources, L.P. complies with all local, state, and federal laws pertaining to employment, and discrimination will not be tolerated.
blackflymedia.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blackflymedia.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, blackflymedia.com is the ideal place to find your next job.