Job description

We are currently searching for a Dispatcher/Customer Service Rep to join a great team in Jupiter, FL. This is for a top-rated nationwide roofing company, construction experience is preferred.

Responsibilities:

• Responsible for order taking, scheduling, dispatching and customer relations
• Maintain efficient delivery controls through proper scheduling and accurate order entry into the dispatch system
• Resolve transportation conflicts and handle unusual and difficult customer complaints
• Provide customer support to ensure maximum efficiency
• Embraces and enhances a performance based Safety Culture
• Is positive and upbeat in all communications with customers and other departments
• Relentlessly pursues a solution to every issue that a customer brings to them
• Deep desire to exceed expectations of internal and external customers; not satisfied with just meeting expectations
• Identify and communicate repairs and maintenance of logistics communication equipment

Qualifications and Skills:

• High School education or equivalent required, secondary education preferred
• Two to four years’ experience in dispatch or logistics required; construction industry experience preferred
• Ability to work well under pressure; previous customer service experience in a high pressure/high volume environment required
• Excellent PC skills, Excel, Outlook, Word; previous experience with Trimble a plus
• Bilingual, English/Spanish a plus
• Must be able to work flexible hours and overtime
• Good telephone and 2-way radio skills; ability to deal with internal and external customers in a courteous and professional manner

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Jupiter, FL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Dispatching: 2 years (Required)
• Logistics: 2 years (Required)

Language:

• Spanish and English (Preferred)

Work Location: In person

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