Dispatcher

Reports to: Communication Supervisor/Manager

Incentives

It is our goal as a company to reward our employees as often as possible to thank each member of the team for their hard work.

Bonuses may be subject to taxation.

Summary/Objective

Under general supervision, provides basic level emergency and non-emergency care to the ill and injured, to include assessment of illness and/or injury, management of such patients, preparation for transport, transfer of information, and patient care.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The primary duties and responsibilities for the Dispatcher include but are not limited to the following:

• Ensuring that all transport requests are picked up in a timely manner (using either phone or computer)
• Ensuring all crews are accounted for at all times
• Ensuring that callers are notified of any delays in transports.
• Ability to demonstrate responsibility by receiving, assimilating, and recording information accurately into our system and respond appropriately
• Efficiently dispatching of transport requests and relaying appropriate information to field crews
• Knowledge of geography of service area
• Operates computers, software, and multi-line phone system.
• Ensures the provision of optimal transportation services to patients and referring agencies.
• Flexible as to his/her work schedule and able to work varying shifts, including Saturdays, Sundays, and holidays.

Preferred Experience:

• EMT Basic certification
• EMS Dispatch experience

Qualified applicants will have 1+ year of office experience (data entry is important), medical terminology background and experience communicating using the phone or computers. Call Center or Dispatch experience is helpful!

We are an Equal Opportunity Employer and we provide a Drug Free Workplace (pre-employment drug testing required)!

Competencies

• 
  Self-confidence, emotional stability, good judgment, tolerance for high stress
• Possess good verbal communication skills
• Ability to deal with adverse situations

Physical Demands

• The employee is regularly required to sit at a computer terminal, use hands to and arms to reach, finger, handle, or feel, and finger dexterity necessary to operate equipment used in the position.

• 
  The employee is required to talk, see, and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. There is some standing, walking, sitting, bending/stooping, pushing/pulling and minimal lifting associated with the classification as it is currently performed.

• Ability to travel and attend meetings away from regular work site may be required.

• 
  Subject to lifting up to 10 pounds; standing, bending, stooping and reaching or sitting for twelve hour periods, continuous contact with monitors, and noise from communications and office equipment.

ANALYSIS OF PHYSICAL DEMANDS OF POSITION

Position Type/Expected Hours of Work

• Rotating shifts
• Full and Part Time positions
• Overnights and weekends

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Required Education and Experience

• Minimum of a high school diploma or equivalent.
• Prior Dispatch, EMT, Paramedic or RN experience preferred.
• Knowledge of medical terminology.
• Proficiency in spelling and writing English.
• Strong communication skills and ability to work in a team environment.
• Ability to deal with high stress situations.
• Working knowledge and proficiency of electronic communication.
• Able to quickly manage and transition between various tasks while maintaining attention to detail.

AAP/EEO Statement

Midwest Medical Transport Company, LLC. considers all applicants for positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, mental or physical disabilities, veteran status, and all other characteristic protected by law. We also comply with all applicable laws including E.O. 11246 and the Vietnam Era Readjustment Assistance Act of 1974 governing employment practices and do not discriminate on the basis of any unlawful criteria. As a federal government contractor, we take affirmative action on behalf of protected veterans.