Job description
Overview:
You will be developing a trusting and collaborative relationship of mutual accountability with franchisees in the New York Region market, leading to a strong working partnership achieving shared goals. Deliver strong operational performance, ensuring region achieves a high degree of operational excellence as measured by the HPI. Provide training and development opportunities for the franchisees, managers and staff focused on guest service, sales/product knowledge, and brand consistency. What We'll Accomplish Together:
Education, Experience, and Skills Required
Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
The District Manager, New York Region is accountable for the total performance of all field operations units within their area. This includes but not limited to; achieving both revenue and profit growth and supporting their Regional Director, Franchisees and location leadership team.
You will be developing a trusting and collaborative relationship of mutual accountability with franchisees in the New York Region market, leading to a strong working partnership achieving shared goals. Deliver strong operational performance, ensuring region achieves a high degree of operational excellence as measured by the HPI. Provide training and development opportunities for the franchisees, managers and staff focused on guest service, sales/product knowledge, and brand consistency.
- Quickly build relationships with all franchisees and managers in the district which primarily includes the greater New York area, specifically Syracuse and Rochester.
- Ensure that all locations are operating in full alignment with Massage Envy's promise, purpose, vision and values, while delivering consistently superior service
- Collaborate with franchisees on hiring needs for therapists and other clinic roles, reducing turnover and improving performance by retaining great team members
- Ensure completion, documentation and follow-up on compliance requirements, as measured in the Operations Standards Reviews (OSR), throughout area, with up to a 75% travel-time requirement
- Responsible for delivering a consistent operational image, providing an outstanding member and guest experience in accordance with the guidelines found in the Massage Envy Franchising, LLC. operations manual
- Measure and deliver improvement in operational metrics included in the HPI
- Support the efforts of the Regional Director and their initiatives to improve revenue and profitability in the region
- Determine areas of needed improvement in the franchises based on metrics and insight from the Regional Director and Massage Envy leadership team
- Develop and deliver training, coaching, and other learning opportunities to improve the areas needing improvement
- Measure the effects of the training through collection of before/after data, and use the results to provide follow-up training or make further changes
Education, Experience, and Skills Required
- Bachelor’s degree is preferred
- 2+ years in a franchise industry and multi-unit leadership
- Previous operations or business consulting experience is preferred
- Solid business acumen and operational experience
- Advanced analytical, problem-solving and communication skills
- Strong communication and relationship skills
- Ability to exercise judgment, act independently, and deliver a clear vision that aligns to business strategy
- Competent in conflict management
- Strong multi-tasking skills and ability to work well under pressure
- Travel within the district on a regular basis is required (up to 75%)
Massage Envy Franchise LLC Benefits:
In addition to a great work environment, Massage Envy Franchise LLC offers Medical, Dental and Vision Benefits. Paid Life Insurance and 401K, Generous Paid Holidays, vacation, and sick time. At Massage Envy Franchise, LLC, we believe in helping people feel their best through total body care—a mission that touches everyone. And we know that investing in uniquely talented, fiercely passionate people is the key to achieving it. We work hard, we have fun, which is a key part of helping employees feel their best!
Massage Envy Franchising, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
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