Doctor’s Technician

Reports to: Brand Manager
Location: On-site Store Location

Are you passionate about helping others? Do you see yourself positively impacting the patient
experience by being the meaningful first touchpoint at the store? At Stanton Optical our Doctor’s
Technicians carefully orchestrate an efficient flow and transition from our Clinical services team to
our retail team. In this position, you will provide outstanding customer service to all patients while
facilitating sales and fostering a strong partnership between our retail and clinical services teams.

About us:
My Eyelab and Stanton Optical are among the nation’s fastest growing, full-service retail optical
centers. We are dedicated to offering customer service and quality eyewear at affordable prices to
our patients and customers. As a leading optical retailer, we offer some of the nation's most desirable
optical brands.
Our team members share and support the Vision, Mission and Values of our parent company, Now
Optics. These include:

Vision: Modernizing the eye care experience for all people
Mission: Making eye care easy
Values: iCARE

Integrity: We see integrity as building a foundation of trust with our customers,
employees and stakeholders by communicating honestly, ensuring consistency and
delivering on our commitments.
Collaboration: We see collaboration as combining the talents of a diverse group,
offering proactive communication and being open-minded to new ideas.
Accountability: We see accountability as taking initiative, delivering our best in all we
do, accepting responsibility for our actions and taking ownership of results.
Respect: We see respect as prioritizing human relationships, being present,
connecting with transparency and empathy.
Empowerment: We see empowerment as making purpose-driven decisions to support
the company vision, showing appreciation for others, and taking care of the
individuals we serve.

Duties & Responsibilities:
Be part of delivering an outstanding patient experience, collaborating with other team
members to accomplish store goals, clinical metrics and initiatives.Greet our patients and customers as they enter the store, identify patients' needs to ensure
an easy and memorable experience while providing promotions on products and services
available. Answer customers' inquiries and gather necessary information to facilitate sales.
Foster a strong partnership between the retail team and professional services.
Schedule and confirm appointments, enter new patient history and personal information in
the system, complete pre-test; obtain brief medical history, complete noncontact tonometry
auto refraction, visual acuity, color test, stereopsis test, amsler grid test, etc.
Assist Management Team with patient complaint resolution and inform the status of pending
orders; ensure all patient expectations are met.
Ensure brand standards by performing basic housekeeping duties when necessary.
Perform local refractions, as applicable and when needed.
Other duties as assigned and required.

Key Qualifications
? You have a high school diploma or equivalent.
? You have 2+ years of experience delivering outstanding customer service to patients and/or
customers.
? You have the skills necessary to communicate effectively with a diverse group of people.
? You implement active listening, build rapport, and empathize with the patients.
? You remain proactive and execute problem solving skills to address potential patients’
concerns or rebuttals.
? You have a collaborative spirit, while building respectful and cordial relationships with your
team and patients.
? You are driven by results and have the ability to multitask, prioritize and be flexible with
changing business needs in a team environment.
? You have a passion for customer satisfaction and maintain a positive demeanor.

Skills Required
? Computer Knowledge
? Organizational/Multitasking Skills
? Ability to use discretion while working with sensitive information.
? Passionate about eye care excellence and exceptional customer service experience.
Are you the perfect fit?
? Do you share our vision of modernizing eye care for all people and making eye care easy?
? Are you passionate about outstanding customer/patient care and eager to share that
passion with others?
? Do you have a strong interest in learning, embracing and fostering innovation among your
team?
? Are you consistently promoting high work standards while empowering others to have an
entrepreneurial mentality with our company?
? Do you have schedule flexibility? Work hours will be determined based on business needs
? Do you enjoy working with technology and are curious about current innovations?
? Optical experience is a plus.