Job Summary
This position operates a two-way radio and other communications equipment in the receiving and transmitting of public safety calls; dispatches appropriate public safety entities. Related clerical and record-keeping tasks are involved as well.

Essential Functions
Essential Functions: These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.
Receives emergency calls for service by E-911 system, telephone or radio for Fire Department, E.M.S., Law enforcement, and other entities as required.
Determines by inquiry the exact location of the place or point of emergency and dispatches the proper personnel.
Keeps necessary records regarding calls and complaints, communications, and/or E-911 operations.
Maintains communications records and files. Provides routine assistance and information to the general public where possible and appropriate.
Determines the appropriate response level and the number of emergency responders to any given 911 emergency call.
Determines the level and number of emergency responders to any given 911 emergency call. Coordinates and provides resources to multiple agencies.
Additional Duties:
Employees in this classification may be expected to perform any related duties as required by proper authority.

Knowledge, Skills, and Abilities
Knowledge of federal and state regulations governing transmission by radio
Knowledge of the proper methods of operating a communication system. Knowledge of geography and the road system throughout the county.
Skill in detecting the scope and magnitude of an emergency.
Ability to speak clearly and concisely and have strong customer service skills. Ability to maintain accurate records.
Ability to deal with the public under stressful conditions.
Ability to act calmly and accurately in emergency situations.
Ability to establish and maintain effective working relationships with co-workers, internal and external customers, law enforcement, and the general public.
Must be skilled or become skilled in multiple task situations, within the training period.
Skill at defusing hysterical callers, gathering needed information, and preventing an event from escalating by use of the appropriate words and phrases that will benefit the call taking process.
Strong keyboard and Windows environment skills.
Handle confidential and privileged information effectively and responsibly.
Must quickly identify language barrier or hearing impaired calls and either connect immediately to a language line, teletype, or other means of translation.
Work In a confined, stressful, and acclimated area with various other operators and support as well as participate as a team player.
Be skilled in the use of Emergency Medical Dispatch, and be able to calmly give life-saving instructions via telephone.
Map reading skills are essential for processing 911 wireless calls.

Working Conditions
Typically performed in an office, in a confined and stressful environment 12-hour shifts. - Must complete a successful 12 month working test period.

Minimum Qualifications
High school diploma or equivalent.
One year of related experience preferred.
GCIC certified; EMO certified, or have the ability to obtain within the Initial training period.
An equivalent combination of education and experience