People Passion Purpose
Everything School Specialty offers is designed for one purpose – to help students succeed. We believe every student can flourish in an environment where they feel safe and inspired to explore and grow.

We’re determined to positively impact the future, one child at a time. We need to talk if you share our passion:

Transforming more than classrooms.®

Benefits
School Specialty offers Medical, Dental, & Vision plans (Effective Day 1), Wellness programs, Health Savings Accounts, Flexible Spending Accounts, 401 (k), PTO, Promise Hours dedicated to volunteering, Education Reimbursement, Paid Holidays, Fall & Winter Flexible Hours, Employee Discounts and much more!

Ecommerce Customer Service Representative
This position is accountable for assuring customers receive consistent, high levels of service that support our eCommerce business initiatives. The Ecommerce Customer Service team members resolve routine issues and respond to inquiries quickly and accurately; responses are complete and focus on achieving high levels of first-contact resolution. This position reports to the Ecommerce Customer Service Supervisor.

This position is a non exempt, hourly role with a base salary range of $37,000K - $38,480 Annually with bonus opportunity.

Essential Functions

• Research, analyze, investigate, resolve, and respond to customer inquiries via phone, email, cases, and perform outbound calls when necessary
• Assist customers and internal partners via phone and email to resolve Ecommerce questions and issues related to online use
• Assist via online chat functions or forwarded chatbot service case inquiries in a concise efficient manner
• Complete online tasks on behalf of our customers such as: Create users, manage approval conditions, blanket purchase orders, budget codes, buyer, and approver group assignments
• Provide customer assistance and guidance relative to B2B Ecommerce Administrator’s dashboard
• Support and collaborate with the Ecommerce Enablement and Onboarding teams as needed
• Taking a holistic view of customer requests, generate leads for the Enablement and Sales teams when opportunities are gleaned from a single user request
• Diffuses difficult customer situations in a professional manner.

Minimum Experience Requirements

• One year of helpdesk or customer service work experience
• Ability to communicate changes and processes in an easy-to-understand manner to both customers and internal partners
• 40 wpm keyboarding skills

Preferred Knowledge or Skills

• Strong computer technical skills – Microsoft Excel, Word, and Salesforce Service Console
• Proven organizational skills and attention to detail
• Effective communication skills – both oral and written
• Prior experience with ecommerce support or online service in a similar role

Disclaimers
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• School Specialty, LLC. is a Drug Free Workplace. All applicants are subject to a drug screen and background check as a condition of employment.
• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
• If you need a reasonable accommodation for any part of the employment process, please contact us by email at Opportunities@SchoolSpecialty.com and let us know the nature of your request and your contact information.

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