Full Job Description

We are looking for an Operations Assistant to join our rapidly growing team . The ideal candidate will partner closely with the eCommerce, logistics and operations team to ensure that fulfillment timeframes are met on time. Must possess a solid work ethic and the ability to think outside the box.

RESPONSIBILITIES:

• Order processing, order maintenance and invoicing for all ecom and wholesale accounts
• Ensuring that ecom/wholesale orders are fulfilled on time, accurately, and in accordance with strict partner guidelines.
• Manage day-to-day operations related to e-commerce fulfillment and returns
• Troubleshoot and implement solutions for fulfillment issues
• Communicate daily with ecommerce clients by providing customer service and support
• Enter product line sheets, customer data, and processed EDI orders utilizing ERP software
• Troubleshoot EDI transmission errors through daily communication with vendors and merchants.
• Partner with Warehouse Managers to ensure internal SLAs are met when it comes to on-time shipping and order accuracy
• Ensure timely deliverables to avoid chargebacks
• Perform root causes analysis on customer mispacks with the goal of improving order accuracy and implementing long term
• Provide timely financial, inventory and sales reports as requested
• Multi-task multiple projects simultaneously, while keeping track of all deliverable and deadlines.
• Excellent follow-up and superior attention to detail is critical in this role
• Ensure data quality and completeness of all records
• Work with parcel carriers to optimize speed and cost for domestic and international customers
• Other duties may be assigned

Qualifications

• Bachelor Degree in Supply Chain, Logistics, Business, or similar concentration required
• 1-3 years of working experience within operations, supply chain, and/or logistics required
• Experience with WMS (warehouse management systems), ERP systems , and e-commerce platforms required
• Strong Microsoft Excel skills is a MUST
• High analytic and financial acumen with a desire to problem solve
• Thrives in a fast-paced work environment while managing multiples tasks and projects
• Strong attention to detail with effective prioritization skills
• Strong Excel Knowledge (v-lookup, macros, file conversions)

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• E-commerce: 1 year (Preferred)
• Order fulfillment: 1 year (Preferred)
• EDI: 1 year (Preferred)